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Miss Sausaage
March 11, 2019
Question

Making contact with Intuit

  • March 11, 2019
  • 1 reply
  • 0 views

I have a query I would like to speak to an expert about (its too complicated to write!) but the phone wait time is 30 mins and the chat doesn't seem to work - I complete my details and the page goes blank.  Anyone else had this problem?

1 reply

E
EdwardR
March 11, 2019

Hello Miss Sausage,

 

Thanks for contacting Community.

 

Our phone lines are quite busy at the moment in the run up to year end for this tax year, we do have a callback option when in the queue to our support team so we will be able to ring yourself when it is your place in the queue. Can you please provide us the link you have tried to use for your online submission so that we can see why this has perhaps not worked for you.

 

 

M
Miss SausaageAuthor
March 12, 2019

Thanks Edward, appreciate the info and I will try again at a less busy time.  The chat link I used was the one offered within the Call Us section.  I've tried on a different computer and it works - any idea why it wont work on my home computer as that is where I'll be doing all the work?

T
TaliaI
March 12, 2019

Hello Miss Sausage,

 

Which browser are you using when trying to access the chat link?

 

Thanks,

 

Talia

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