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February 26, 2023
Question

Marking payments on app not working keeps buffering, I have uninstalled the app and reinstalled it and still same issue.Any help please

  • February 26, 2023
  • 1 reply
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1 reply

MariaSoledadG
February 26, 2023

Let me guide you on how to fix your app issues, dogsoldierswalki.

 

When using the QuickBooks Online (QBO) mobile app for Android, you'll encounter issues or errors when signing in, after upgrading, or even after Google Play charges your credit card. I have some quick steps to help you fix this issue:

 

  1. Change the Wifi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    1. Open your device Settings.
    2. select Apps (varies by device).
    3. Choose the QuickBooks app from the list, then select Storage.
    4. Select clear data.
  4. Power down and restart your device.

 

However, if you're still getting the same issue, I'd suggest contacting our support team so they can double-check your account. This way, they can also check if there are also other users who are experiencing similar issues. Here's how you can reach out to them:

 

  1. Click Help (?).
  2. In QB Assistant, enter your concern.
  3. Select I still need a human, then proceed with Contact Us to connect with a live support agent.
  4. Choose either Chat or Callback.

 

Moreover, I've provided an article that will show you the available features on supported devices: Compare Mobile App Features.

 

Please reach out to us if you have any other concerns about the QuickBooks app. The Community is always right here to help you.