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Nigel C
May 1, 2024
Question

Migrating for desktop 2012

  • May 1, 2024
  • 1 reply
  • 0 views

Hi.  I have been using 2012 desktop for many years and now have to move to online which is a great shame.  However on restoring an essential but historic company file (required for legal reasons) the programme is now asking for an administrator password which we have never set up.  The utilities from QB to reset the password do not work.  I tried setting up a new company which went ok until it was reopened and again, it is asking for the administrator password.  Two other businesses continue to operate without issue in the same programme. Does anyone have any idea how to proceed please?

1 reply

S
SirielJeaB
May 1, 2024

I'll help you get back on the course of your data migration process in QuickBooks, Nigel.

 

If you're having trouble resetting your QuickBooks Admin password, there is a tool called the Automated Password Reset that you can utilize to reset it in QuickBooks Desktop (QBDT). This tool is designed to reset the QuickBooks Admin password in versions 2008 through 2019 of QuickBooks. Check out this article for detailed guidance: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

It's important to note that your password reset form information must match your primary contact and address on your Integra account.

 

If the issue persists, I suggest contacting our Live Support Team. They possess the essential tools to examine your account and help you with the process of transferring your data.

 

Moreover, when you switch from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), you might notice some changes in the appearance of your books. Read this article to better understand which features and what data will be migrating in QBO: Find out how your books will move from QuickBooks Desktop to QuickBooks Online.

 

You can always rely on me for the necessary resources and details about managing data in QuickBooks. If there's anything else you need to ask, kindly hit the Reply button below. Keep safe.

N
Nigel CAuthor
May 1, 2024

Hi.  The password reset tool has been tried and failed.  This is a UK product where support has seemingly been withdrawn despite my paying in full for the desktop product.  When you try and use the reset it simply will not accept a UK postcode and you are blocked out!

M
MelroseV
May 1, 2024

Let me chime in to this thread, Nigel. I recognize the importance of migrating your data from QBDT to QBO. Let me route you in the right direction to ensure you can transfer your data successfully.

 

Since the issue persists while migrating your data, I recommend contacting our QuickBooks support team. They have the tools to review your account securely through screen sharing.

 

Here's how:

  1. Go to (?) Help.
  2. Select the Search tab and hit Contact Us.
  3. Click the Ask about something else tab.
  4. Choose a way to connect with us:
    • Have us call you - We'll save your spot in line and call you back.
    • Start a chat - Start a conversation.

 

Additionally, I suggest checking out this link and watching videos to learn your way around QBO: https://quickbooks.intuit.com/learn-support/en-us/quickbooks-online/help-tutorial/get-started/.
 

Keep me updated in the comments if you have further questions about your data. I'll be around to lend a hand. Stay safe!

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