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M
Mr G1
October 16, 2024
Question

Mileage app no longer working. Uninstalled, reinstalled. Checked all permissions. Turned Wifi off. It has worked for years and stopped 2 weeks ago for no reason.

  • October 16, 2024
  • 1 reply
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1 reply

P
payment after leaving
October 16, 2024

Hi Mr G1 Thanks for reaching out to us here on the Community. We'd be grateful if you can refer to and follow the steps in the article provided to establish if they resolve the issue that you're experiencing. Please reach out to us if the steps don't resolve the issue and you require further assistance. 
IOS device: https://quickbooks.intuit.com/learn-support/en-uk/help-article/track-mileage/fix-mileage-tracking-issues-quickbooks-self-ios/L0UOmHujA_GB_en_GB?uid=m2bsgnox

Android: https://quickbooks.intuit.com/learn-support/en-uk/help-article/mobile-apps/fix-mileage-tracking-issues-quickbooks-self/L2TyH3xXi_GB_en_GB?uid=m2bsfxpa

 

M
Mr G1Author
October 16, 2024

Hi, tried all of those things and not working.

 

I dont use the auto mode and start the recording manually. I get to the end of a trip press stop and then nothing happens.

S
Shania_C
October 16, 2024
Thank you for alerting us to the issue with the mileage app not functioning properly in QuickBooks Online (QBO), @Mr G1. We want to assure you that we are actively working to resolve this issue.

 

In this case, we advise reaching out to our Customer Care Team. They can collect additional details and offer a detailed solution to help you track your mileage on time and continue your tasks seamlessly. We'll provide the necessary steps to get you started:

 

  1. Sign in to your QuickBooks Online company.
  2. Click on Help (?).
  3. In QB Assistant, type in the topic or question you need help with.
  4. Select Contact Us to connect with a live support agent in the Search tab.
  5. Select the preferred method of contact (phone or chat).

 

Furthermore, here's an article you can check that can help you record your business miles and vehicle expenses in QuickBooks, so you have everything you need to calculate deductions at tax time: Automatically track mileage in QuickBooks Online and QuickBooks Sole Trader.

 

For business trips, employees should use company vehicles. We're able to reimburse an employee for mileage if they used their personal transportation for business purposes. Here's how to keep track of mileage reimbursements and pay employees for the expenses: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

 

Please don't hesitate to reach out to the Community if there's anything else you need help with. The Community is ready to help 24/7. Keep Safe, @Mr G1!

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