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M
Midge1
August 31, 2019
Question

Mileage Deductions at Zero - Across the Board

  • August 31, 2019
  • 1 reply
  • 0 views

Hey folks,

 

On my 'Mileage' section of my Self Employed Quickbooks account - on my phone app and on desktop - all my potential mileage deductions for every single trip are at £0.00p for any variation or length of trip.

 

I have tried re-logging in on various devices. Obviously this is not ideal and looking for a solution asap. 

 

Thanks folks,

 

Best,

 

Midge!

1 reply

C
ChristieAnn 11
August 31, 2019

Hi there, Midge1.

 

Thank you for posting here in QuickBooks Community.

 

The error for mileage deductions for every single trip that are at £0.00 is currently under investigation. We already send a notification on this and our engineers are all working together for the nearest solution.

 

I'd recommend contacting the Customer Care Team so you'll be added on the affected user's list.
 

Here's how:

 

1. Go to Contact Us page, choose QuickBooks Self-Employed.

2. Enter your contact information and your Question.

3. Click Ask Your Question.

4. For your reference, save your case number.

 

After receiving the respond from QBSE, Please check this article for the next steps: Contact QuickBooks Self-Employed Support.

 

Please feel free to message us if you have other questions and concerns. We are always happy to help you.

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