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April 18, 2022
Question

Mileage recording . My Qb app is working fine, recording my trips etc. however the information is then not syncing with QBO. Any ideas?

  • April 18, 2022
  • 1 reply
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1 reply

MaryLandT
April 19, 2022

Let's perform some troubleshooting steps to get the trips to sync on your QuickBooks Online account, jamesy.

 

You can start by making sure your phone’s location permissions are set to Allow all the time option. Then, the physical activity permission is also set to Allow option.

 

Once done, go to your phone settings to allow QuickBooks Online (QBO) to run in the background while your phone is using data. Then, update your Android app to give you access to the latest features and improves app security/stability.

 

For the steps and details, you can check out this article: Android mileage tracking troubleshooting guide. Then, go to Permission to run in the background (whitelist) and Update your app section.

 

For other troubleshooting solutions, you can browse this guide to help fix issues:  Learn what to do if you have problems tracking your work trips on your Apple or Android device.

 

Stay in touch with me if you need a hand with syncing the mileage data or any QuickBooks related concerns. I'm always here to help.