Skip to main content
M
MikeMBE
April 15, 2022
Solved

Mileage tracked in app not transferred to desktop

  • April 15, 2022
  • 1 reply
  • 0 views

I've been tracking my mileage okay in the app, and it updates when I check things on my computer at home. But for the last week or so my app is updated and accurate but the mileage and totals have not transferred to the desktop site when I log in. That's the total miles, potential deductions and list of trips has not transferred.

Best answer by RoseJillB

I appreciate your performing the troubleshooting steps provided by my colleague, @MikeMBE. 

 

Since you’re still unable to migrate your mileage data to your QuickBooks Desktop account, I suggest you contact our Technical Support Team. This concern might be needed to pull up your account to reassess why this behavior is happening on your end.

 

The Community space is a public forum, so reaching out to our phone representatives is the best option. They can pull up your account information in a secure environment, and provide fixes immediately.

 

Here’s how to get in touch with them:

 

  1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
  2. Select the Search tab, and click Contact Us.
  3. Enter a brief discussion of your concern and click Continue.
  4. Select either Chat with us (if you preferred messaging) or Give us a call.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

You can always leave a comment if you have further questions about migrating data. I’ll make sure to get back to you as soon as I can. Have a good one!

1 reply

Jen_D
Jen_D
April 15, 2022

Hello there Mike, 

 

Let's make sure you're able to sync your mileage data in QuickBooks Online. But before anything else, may I know if you're using the QuickBooks Online Desktop app? I need some clarification because the support for this version has been discontinued already. See this link for more information.

 

For now, you can log in to your account at qbo.intuit.com and see if the same unexpected behavior persist. You can also open your account in a private browser.

 

Unexpected issues are sometimes affected by the amount of data stored in the cache, slowing down QuickBooks performance. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Reload QuickBooks and see if the error comes up again. If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser for this.

 

I want to make sure you get the answers regarding this mileage concern. I'll be right here if you need further help. Have a nice day!

M
MikeMBEAuthor
April 15, 2022

Hi,

 

I’m not using an app, just logged in online. Clearing the cache did not solve my problem.

 

Thanks,

 

Mike

R
RoseJillBAnswer
April 15, 2022

I appreciate your performing the troubleshooting steps provided by my colleague, @MikeMBE. 

 

Since you’re still unable to migrate your mileage data to your QuickBooks Desktop account, I suggest you contact our Technical Support Team. This concern might be needed to pull up your account to reassess why this behavior is happening on your end.

 

The Community space is a public forum, so reaching out to our phone representatives is the best option. They can pull up your account information in a secure environment, and provide fixes immediately.

 

Here’s how to get in touch with them:

 

  1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
  2. Select the Search tab, and click Contact Us.
  3. Enter a brief discussion of your concern and click Continue.
  4. Select either Chat with us (if you preferred messaging) or Give us a call.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

You can always leave a comment if you have further questions about migrating data. I’ll make sure to get back to you as soon as I can. Have a good one!

Terms & ConditionsAccessibility statement