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January 1, 2020
Question

Mileage tracker still doesn't work even after all the fixes. Please help as the QuickBooks agents just don't care.

  • January 1, 2020
  • 1 reply
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1 reply

AlcaeusF
January 1, 2020

Thanks for reaching out to the Community, @poohpickers.

 

We received reports regarding the Mileage auto-tracking feature is not working in QuickBooks Self-Employed. A ticket (INV-38423) was created and forwarded to our Product Engineers. They are now working to fix this as soon as possible.

 

That said, I highly suggest contacting our Phone Support team so they can add you to our notification list. This helps our Engineers determine the number of affected users. You'll receive an email notification once the investigation is done with a resolution. I'll also update you on this post as well.

 

Please refer to this article for the detailed steps on how to reach them: Contact QuickBooks Self-Employed Support.

 

Just in case, I'll add this article for future reference: About the Miles page and vehicle info settings.

 

Please let me know if you have any other concerns or issues, and I'll get back to you as soon as possible. I want to make sure everything is taken care of for you. Happy new year!