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A
Annie07
February 29, 2020
Question

Mileage tracker stopped working

  • February 29, 2020
  • 1 reply
  • 0 views

After working without fault for three years, my mileage tracker has stopped working. Out of 22 journeys I took yesterday, it recorded 4 random ones and the start point and destination of those were not correct. I have been through every point of the troubleshooting article and all of my settings are correct. I am on the most recent updates of Quickbooks release and IOS versions. 

    1 reply

    M
    mv32
    February 29, 2020

    Welcome back to the Community, @Annie07.

     

    Let's get the Mileage tracking feature up and running by adding the trips manually.

     

    Let me show you how:

    1. Tap Mileage.
    2. Tap the Plus icon to create a new entry.
    3. Enter the trip details and hit Save.

     

    Currently, our product engineers are working out to find the cause and fix the automatic mileage tracking in no time. The case code is INV-41955, where customers' mileage tracking isn't recording trips on IOS.

    Here's how:

    1. Tap the + button on the dashboard. Then select Ask QB Assistant.
    2. Type "Talk to a human".
    3. Then select your preferred support method: Message and agent or Get a callback.

     

    You can contact our Customer Care Support. They have the tools to pull up your account to attach it to the investigation. This way, you will receive a notification via email once they've fixed the issue.


    If you want to email or download your mileage log, you can refer to this article: About the Miles page and vehicle info settings.

     

    Please feel free to leave a message to this post if you need further assistance. I'm always here to help. Take care always!

    A
    Annie07Author
    February 29, 2020

    Thank you for that but I did know how to do that but it’s not a satisfactory solution for me. Due to the nature of my work I make multiple short trips every day, there’s no way I have the time to sit and input all of these. It’s one of the reasons I choose to pay to have an automated system. How long before the fix is expected and will the fees be reduced while it’s not working? 

      J
      JonpriL
      February 29, 2020

      We don't want you to feel this inconvenience, @Annie07.

       

      We want to ensure you'll get the best service while also ensuring you'll get the help needed. At this time, we're unable to provide the turn around time as to when this issue will be resolved.

       

      Rest assured that we've already informed our engineering team and they're diligently working in all hands to fix this as soon as possible. With this, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. Someone from our support can also provide and discuss the conditions of your subscription fee.

       

      Lastly, you can always visit our Self-Help references in case you wanted some related articles in managing your account and transactions.

       

      If there's anything else that I can help you with, please let me know in the comments below. Always around got your back here in the Community.

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