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Claire Barker
September 17, 2023
Question

Mileage tracking stopped working

  • September 17, 2023
  • 1 reply
  • 0 views

My mileage hasn’t been tracking for the past 3 weeks now. I checked out all troubleshooting fixes and the only one that works is to open the app whilst driving and have it on in the background, but this is no good because I never remember to do this! I’ve tried sending a report on this issue and even that won’t work, when I try to submit the report it says I have to set up an email account in settings under passwords and accounts, but when I click on settings there isn’t even an option to go to settings and accounts, and my email is already set up on my account anyway so I e no idea what it means. 

1 reply

R
RoseJillB
September 17, 2023

I understand that you’ve done all the troubleshooting steps to fix your mileage tracking concern in QuickBooks Self-Employed (QBSE), Claire. I’m here to route you in the right direction that can assist you further.

 

Since the Community is a public forum, we’re unable to proceed in accessing your account to determine an appropriate resolution. Moreover, our phone support has the tools to trigger an investigation concerning the aforementioned concerns.

 

In this manner, I’d recommend contacting our Technical Support Team to double-check what caused your application to stop tracking your mileage. To start, you can log in your QBSE Company file and perform the steps below:

 

  1. Log in to your QuickBooks Self-Employed account.
  2. Press the (?) Help icon at the top right corner of the page.
  3. Click the Contact Us button enter brief information about your concern and tap Continue.
  4. Under How would you like to connect with us? Select either to Chat with us or get a Callback.

 

Otherwise, you can refer to this article to get their contact information and support hours. You can scroll down to the bottom to get their contact number: Contact QuickBooks Self-Employed Support.

 

I've got your back if you need more help managing your QBSE account. I'm always here to lend a hand. Have a good one. 

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