Skip to main content
F
FED36
May 28, 2019
Solved

Mileage - unable to change trip dates

  • May 28, 2019
  • 2 replies
  • 0 views

Hi I'm new to QB and have been experiencing a few bugs(?). I'm using QB Self Employed Online in Windows and the app in Android.

 

I'm trying to add my mileage manually/retroactively back to the start of the tax year but QB will only let me date trips back to when I joined QB? So at the minute I have a bunch of trips all dated May 9th and it won't let me change the date further back. I've tried in both Windows (Edge and Chrome) and Android. And yes I am clicking the green save button.

 

I thought perhaps it's because it only has be 'owning the vehicle' from that date but I don't appear to have the 'Edit Vehicle' option mentioned in other help topics.

 

Any help appreciated, thanks.

 

Alex

Best answer by ChristieAnn 11

Interesting hearing about the many glitches and non fixes. I'm trialing quickbooks and had some issues. I'm also experiencing above issue trying to add in mileage from July 1st 2020. It adds the info no problem, but it saves under the year 2019.

 

Using the mobile app, info saves finee and when I check on my desktop it saves under the year 2020! If I do any edit it will then save back under 2019.

 

I've had other issues where my invoices didn't show the invoice #  in the subject line when sent by email. It show the sample that you see in the email setup section. Very unprofessional for a client to see this. Haven't got any proper help with this either. Was told I'd have a response within 1 day. Still waiting!


Hi there, Shakiel.

 

I'll provide information and help you share steps to resolve your issue about mileage and invoices.

 

The issue that was mentioned above has been resolved and there are no other open investigations related to this.

 

Since when you edit the mileage it will save back under 2019, I suggest performing the troubleshooting steps provided on this article to resolve problems on tracking your work trips: Fix mileage tracking issues in QuickBooks Self-Employed for Android.

 

On the other hand, there are times that performance issues in the QuickBooks App are caused by a full cache. This can also be the reason why invoice numbers didn't show in the subject line when sent by email.

 

To fix this, I suggest resetting the app data to clear the cache and refresh it into its default state.

 

Here's how:

 

  1. Click the Help menu. 
  2. Click Reset App Data.
  3. Close the app when the process completed.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

 

If the issue still persists, I suggest uninstalling/reinstalling the QuickBooks app. This is to ensure you get the most recent version of the application.

 

Once one of our support told you that they'll respond to you, rest assured you will receive an answer from them. We also have limited staff and reduced support hours to 6 AM-6 PM PT Monday-Friday due to the pandemic. This might also the reason that the response is delayed.

 

Please check this article to see steps on how you can make any changes details from different transactions using the QBO app: Edit details in a transaction using the QuickBooks Online app.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

2 replies

T
TaliaI
May 28, 2019

Hello Alex,

 

Do you get any error message when you try to enter the date, or will it just not allow you to select a date prior to May?

 

Thanks,

 

Talia

F
FED36Author
May 29, 2019

Hi Talia, thanks for replying. No error messages. It allows me to change the date in the calendar but as soon as I click save it reverts to the original date.

E
EdwardR
May 29, 2019

Hello Alex,

 

Can I confirm if the app is on the latest version?

 

Do you receive any sort of error messages when attempting to make the changes?

 

 

JenoP
JenoP
February 7, 2020

Let me share the steps on how to resolve the issue in QuickBooks Desktop, denis211.

 

First, make sure that QuickBooks is updated to its latest maintenance release. Here's how:

 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Proceed to the Update Now tab.
  3. Check the box for Reset Update, then click Get Updates.
  4. Click Close after getting a confirmation that the update is complete. Then, close and reopen QuickBooks. 
  5. Click Install Now when prompted if you want to install an update.

Second, record a trip to check if the dates are saving correctly.

 

Just in case it's still reverting back to today's date, proceed to repairing QuickBooks. Follow the steps in this article for more details: Repair your QuickBooks Desktop for Windows.

 

Once done, record a trip to check if it's already working fine. I'd be glad to get back here if you need anything else.

D
denis211
February 7, 2020

I have QuickBooks Self-Employed.  If you click on the Help "menu" all you get is a search box. And I have not been able otherwise to figure out how to update the program. Very frustrating.

R
ReymondO
February 7, 2020

Thanks for clarifying, @denis211.

 

The steps provided above are intended for QuickBooks Desktop. Also, I've checked the records and found out that there's an open investigation about editing date on a manually added trip that does not save changes when the page is refreshed.

 

I recommend contacting our customer care support so they can review your account. This will help them to further investigate the error and help you fix it. Here's how:

 

  1. Select Assistant from the top bar.
  2. Enter talk to a human.
  3. Once an AI replies to you, enter once again talk to a human.
  4. After it replies, type I still need a human.
  5. Choose either Message an agent or Get a callback.

The Community is always here if you need help in the future. Just click the reply button below.

Terms & ConditionsAccessibility statement