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userfordfloors
March 5, 2021
Question

Missing ££££££s !!!!!

  • March 5, 2021
  • 1 reply
  • 0 views

So under payment details I ask for a deposit on the invoice, but quickbooks seems to automatically replace the '£' symbol with a '?' so instead of asking a customer for say £500.00 they see ?500.00.

 

It does this to me everytime, Ive tried reediting the invoice but as soon as its saved it does the same thing again, 

 

1 reply

Adrian_A
Adrian_A
March 6, 2021

It isn't the kind of experience that we want you to come across, userfordfloors.

 

Let's try deleting and then recreating the invoice again. If the same thing happens, we can run some steps to isolate what causes the issue. Let's send the transaction on a private window. You can use these keyboard keys to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, we may go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

We can also switch to a different supported browser as alternative.

 

I've also included this reference to know when QuickBooks deposits your customer's payment: Find out when QuickBooks Payments deposits customer payments.

 

Let me know how these steps work on your end. I'll be around to help you out!

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