Skip to main content
L
llmills
January 23, 2020
Question

Missing Transactions April-June 2019

  • January 23, 2020
  • 1 reply
  • 0 views

I have just noticed there are missing transactions for my QB Self Employed account between April and June 2019.  Can someone please look into this for me.  I am hoping that this information can be recovered as well as the receipts that I have uploaded.

1 reply

P
payment after leaving
January 23, 2020

Hi llmills

 

If there are historic transaction missing you will either have to enter them manually or download an online statement, in an Excel/CSV format, delete any transactions from the spreadsheet that have already been added in to QuickBooks and then upload it to ht e banking section.

L
llmillsAuthor
January 23, 2020

Hi - Thanks for your response, but these transactions were there and I had categorised them and added receipts.  My concern now is that although I can upload them manually - why should they disappear in the beginning and what has happened to the receipts

JessT
JessT
January 23, 2020

Hi llmills,

 

Added transactions will be removed if you delete your bank account. However, this should also delete your entire 2019 transactions, not just those from April to June.

 

We will investigate to know why your transactions were missing. We'll need help from Support to do it. They can use a screen-sharing tool to see your setup.

  1. Click on Assistant.
  2. Type in talk to a human.
  3. Select Get a callback or Start messaging.

If you have other questions, please don't hesitate to go back to this thread.

Terms & ConditionsAccessibility statement