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Stuart199
May 25, 2021
Question

Multi companies from one email address

  • May 25, 2021
  • 1 reply
  • 0 views

I am a director of 3 companies all of which use Quickbooks online. I access 2 of them through the same email address and the third through a different email address.

I have received invites from the third company, direct to my original email but when I click on the links accepting the invitation and then try and log in I receive the message that the address is already assigned to a user so I log into that one and receive the message that I need to use the email address that the invitation was sent to, which I am doing.

I have tried this countless times and get no further.

1 reply

Angelyn_T
Angelyn_T
May 25, 2021

Hi there, Stuart.

 

Thank you for reaching out to us here in the Community. I'm here to help you with handling your QuickBooks Online (QBO) logins.

 

This error usually happens when adding a new user to QuickBooks with a similar email address to the existing one. Since you've already received the email invitation, then there shouldn't be issues accepting the invite.

 

To isolate the issue, you can open the invitation link or the email through an incognito window. In most cases, an unexpected behaviour happens due to the stocked cache on the regular browser you're using.

 

To save you time, you can use either of these shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

If it works fine, I recommend going back to your original browser and clear its cache to start fresh. Moreover, you can use another supported and up-to-date browser to narrow down the result.

 

If you're getting the same result, you can connect with our Support Team for further assistance. A live agent can check and investigate this issue more closely. For the support's contact information, you can open this link: QuickBooks Online Support.

 

I'm adding this link for more hints about managing users in QBO: Learn how to add, manage, or delete user profiles.

 

Moreover, here's how you can learn more about handling QuickBooks in the future: Help articles, video tutorials, and more.

 

Please let me know how else I can help you with QuickBooks logins and user invitations. I've got your back, and I'm always here to help. Have a good one!

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