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C
carldac
September 30, 2022
Question

My automated emails are being sent out at 01:40am -

  • September 30, 2022
  • 1 reply
  • 0 views
When I set up a recurring invoice to automatically be sent out, it is being sent at 01:40am - this is unprofessional as it makes it look like we are sending out invoices to customers in the middle of the night

1 reply

C
CharleneMaeF
September 30, 2022

I know this is quite disturbing, carldac. 

 

I'm here to share some details about why this is happening.

 

The recurring transactions are created and sent on the day between 12:00 am and 5:00 am. This depends on your time zone and the volume of the transactions. For more details, please see this article: Scheduled Transactions Created with a Template.

 

As of now, we can't modify the time when the invoices will be sent to your customers. As a workaround, I'd suggest changing the template type to Reminder. Then, send the transactions when they are due.

 

Additionally, I've added an article that'll help you personalise and add specific info to your sales forms: Customise Invoices, Estimates, and Sales Receipts.

 

Please let me know if you need help creating and managing recurring transactions. I'm always here to assist you.

C
carldacAuthor
September 30, 2022

Hi. Thanks for the reply. 

Our company invoices go out every single time at exactly the same time, which is 01:40 am.

I'm a bit confused by your reply. Are you saying that you cannot change that time?

Nowhere in your reply or in the instructions can I see anywhere to change the send time.

Thanks,

Carl. 

 

J
jamespaul
September 30, 2022

Hello, Carl.

 

Thanks for getting back to us. I'll chime in and clarify the response from colleague regarding the time the invoices are sent automatically. 

 

Yes, we're unable to change when the invoices would be sent on the scheduled date. They are always sent between 12 A.M to 5 A.M depending on your time zone.

 

Though, this depends on the volume so they may be sent at a later time. 

 

As a workaround, we can set the template type to Reminder, then manually send out the invoices when they are due for sending. That way, the invoices are always sent to your preferred time. 

 

Also, we can send feedback to our developers to have the option to control when the recurring invoices would be sent. Simply click the Gear icon, then select Feedback. 

 

I'll include these articles incase you need more help with the recurring invoices: 

 

 

Need to check your recorded invoices and other transactions within QuickBooks? We can run a variety of reports to achieve this. Check out this article for more details: Run reports in QuickBooks Online. 

 

Let me know if you have other concerns about your recurring transactions. Would like some assistance in recording other entries or running some reports? Drop the details below and I'll help you out. 

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