My clients keep emailing me to say they can not pay invoices online and their payments are not going through. Does anyone know how to rectify this?

To ensure your customers can pay their invoices, it's important to review your mandate setup. I'll provide some steps and insights on how to do this.

If you are using GoCardless to receive payments from your customers and they are encountering issues with paying the invoices, this could be due to a problem with the setup of your mandate. Here's how you can view it:

1. Go to the Gear icon and under Lists, select All lists.
2. Choose Direct Debit Mandates. 
3. Depending on the status of the mandate, you can use the View Customer dropdown or the available links to perform the necessary action.

Additionally, you can visit this article to view the list of actions available for each direct debit mandate state: Manage direct debit mandates for GoCardless in QuickBooks Online.

And if you are not using GoCardless, could you please specify which payment method you are using to receive payments? This will help us address the issue more effectively.

Furthermore, you can categorise your downloaded entries to track your income and expenses, helping you understand which parts of your business have the most impact.

The Community will always have your back if you need further help with your invoices or any QBSE related questions.