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Samantha Garstin
March 22, 2024
Question

My desktop account is stuck on the Company Profile Page

  • March 22, 2024
  • 1 reply
  • 0 views

Hi there,

 

I've been having an issue with my desktop account, as it seems to be stuck on the company profile page for the past few months whenever I try to log in. I've attempted to enter my details, but it won't allow me to save and continue. Even if I cancel the page, it simply reloads it.

 

The problem is stopping me from updating my bank details, as I'm unable to move beyond this page. Each time, it prompts me with the message: "Please update your company information to continue."

 

I've attached an image for reference, although I've left my details blank due to this being an open forum.

1 reply

F
FateCandylaneT
March 22, 2024

I appreciate you letting us know, Samantha. Let me share information to help rectify the error message received when managing your account, so you can get back in handling your QuickBooks tasks.

 

Sometimes stored cache files can cause interruptions within the program. We can perform some troubleshooting steps to help resolve the possibility of a webpage issue. Let's access your account in a private browser to ensure the program runs seamlessly without storing internet data and allows you to move beyond the Company Profile page. You may use these keyboard shortcuts:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

If you aren't prompted to this page again or you're enabled to save and continue, you may go back to your default browser and clear its cache or use a different supported browser.

 

In addition to that, you'll want to utilize and manage your account using our mobile apps. You can get them using these links:

 

 

However, if the issue persists, it's best to reach out to our Customer Care Team to help review your account and further investigate this behavior. You may also consider using this direct chat link to contact them: QuickBooks Self-Employed Direct Chat link. 

 

Once everything looks good, you're now ready to work with your transactions.

 

Fill me in any time you need further assistance managing company information in your account. I'll be more than glad to help you. Keep safe!

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