My mileage suddenly not being tracked !! Was working fine upro last week 16th September now not .. permissions all correct

I can see how challenging it can be when your mileage tracking suddenly stops working, Richard. I am here to help you get back on track. Let’s go through a few steps to troubleshoot and resolve this issue quickly.

Here are a few steps you can take to resolve the issue:

1. Check Auto-Tracking Settings:
   • Open the QuickBooks Online mobile app.
   • Tap the Menu ☰ icon.
   • Select Mileage.
   • Ensure that Auto-track your miles is on and that location access is allowed.
2. Review Location Settings:
   • On iOS: Go to your device’s Settings > QuickBooks > Location and select Always. Ensure Motion & Fitness, Background App Refresh, and Cellular Data are on.
   • On Android: Ensure QuickBooks has permission to run in the background and access your location all the time.
3. Clear Cache:
   • If you’re using the desktop app, clear the cache by selecting Help > Reset app data, then fully close and re-open the app.
4. Check for Interference:
   • Third-party apps or antivirus software can interfere with mileage tracking. Make sure QuickBooks is allowed to run without restrictions.
5. Update the App:
   • Ensure you have the latest version of the QuickBooks mobile app installed. Updating the app can fix and improve functionality.

For comprehensive insights, please visit the following article: Fix mileage tracking issues in the QuickBooks mobile app.

If the issue persists, I highly recommend contacting QuickBooks support for further assistance. Their experts can provide tailored troubleshooting to your account and device setup, ensuring a swift resolution.

To unlock the full potential of the Mileage tracking feature in QBO, check out this link: Automatically track mileage in QuickBooks Online.

Thank you for reaching out regarding your mileage tracking issue. I’m confident that with the steps we’ve discussed, you’ll be back on track in no time. Should you encounter any further problems or have additional questions, please don’t hesitate to get in touch. We’re always here to assist you and ensure your success.