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Nelly111S
March 27, 2021
Question

My PayPal connection expired a short while ago, which is normal. I now can't reconnect it and get the error "Some of your information isn't correct. Please try again."

  • March 27, 2021
  • 2 replies
  • 0 views
I know that my detail are correct - I just used the same details to sign in to PayPal itself and see my account. I've tried the MAc app, Safari and Chrome (including Incognito window), all with no result.

2 replies

D
drycoughrecords
March 27, 2021

I'm having the exact same problem as of about an hour ago.

 

On the App, Firefox, and Safari, I keep getting "Some of your information isn't correct. Please try again.".

 

I've logged into my Paypal account several times this afternoon so that's not the problem.

M
motheroffire
March 27, 2021

I'm having the exact same problem.  I've tried completely disconnecting the account and reconnecting it and it's still saying my login details are incorrect when they're not.

MariaSoledadG
MariaSoledadG
March 27, 2021

Let's make sure you're able to reconnect your PayPal, motheroffire.

 

First, ensure to remove the history of Permissions you've given under Account, then Security on PayPal. Once done, go back to QBO to reconnect PayPal.

 

Secondly, make sure that you're entering the correct username and password when logging in to your account. If the password entered is correct and you're still getting the error, access your PayPal account outside QuickBooks to check for any prompts or messages that need your attention. 

 

Lastly, if you're still having issues in reconnecting your account, I suggest reaching out to our support team to investigate this further. They have the tools to pull up your account in a secure environment. Here's how to reach them:

  1. Go to Help.
  2. Select Contact Us.
  3. Enter your concern in the What can we help you with? field.
  4. Click Continue.
  5. Choose a channel where you want to connect with our specialists.

QuickBooks automatically downloads the latest transactions once the account is connected. It looks for and tries to match them with transactions you've already entered into QuickBooks. You can visit this article for your reference: Categorise and match online bank transactions in QuickBooks Online.

 

Feel free to let me know if you have any other concerns with your PayPal. As always, I'm here to further assist you as much as I could. Have a nice day!

D
drycoughrecords
March 27, 2021

Sorry to jump in MariaSoledadG, If Permissions to the PayPal account are removed, won’t that just delete all transactions from that account from my QBO account?
We’re just two weeks short of the end of the tax year, so I’d rather not have to sort through a whole year of transactions again. The whole point of QBSE is to be able to keep on top of things as you’re going along! 

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