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October 27, 2023
Question

My PDF Sales Forms won't print out. They are printing with no text. Using MAC. Anyone have this issue?

  • October 27, 2023
  • 1 reply
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1 reply

October 27, 2023

Hi jogillespie73-gm, thanks for joining the Community

 

This issue is due to the removal of certain framework support (that are necessary for PDF to render correctly) by Apple in the recent OS upgrade (OS Sonoma). There are indications that Apple are going to address this in the upcoming updates to MacOS tentatively planned for November. This issue is not QuickBooks application specific, and hence no fix can be provided for this from us.

 

We're tracking this under our internal investigation with reference INV-93776 to monitor future updates. In the meantime, please consider using a different device without the Apple update, or use Adobe Acrobat Reader to open the PDF document.