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August 30, 2019
Question

My quickbooks all of a sudden will not take any payments. It was using Paypal and is connected but customers can't pay!

  • August 30, 2019
  • 1 reply
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1 reply

JaneD
August 30, 2019

Thanks for reaching out the Community, contact28.

 

I want to make sure that you're able to accept PayPal payments in QuickBooks Online (QBO).

 

In this case, let's disconnect and reconnect the PayPal app. This will help the connection to sync up again.

 

Here are the steps:

  1. Sign in to your QBO account.
  2. From the left menu, select Apps.
  3. Choose the My Apps tab, then click on the Action drop down and select Settings.
  4. From there, click on Disconnect and complete the short questionnaire.
  5. Then, select Disconnect to remove the app from your company file.

To reconnect the app:

  1. Go to the Apps menu and enter PayPal in the Search for an app field.
  2. Click on PayPal and choose Connect.
  3. Follow the onscreen instructions.

Once connected, resend the invoice to your customer.

 

For reference, you can also check out this article: Steps to get paid using PayPal and QuickBooks.

 

Please let me know how it goes. I'm here to help. Take care and have a great day.

contact28Author
December 2, 2019

This does not work, I cannot connect any payment portals to my invoices for over a week. This needs fixed asap as I am paying for a service you are not providing and it is causing me to ask customers to pay with other methods

December 2, 2019

Hello Contact28

 

Can we confirm the Paypal invoices that you are experiencing this difficulty with are they unpaid in QB?Are the customers who are trying to make payment, payment details up to date?

 

We appreciate what you are saying we have an open investigation which our engineers are working on for this issue. We just need to confirm the above and we will add your company and we can advise as soon as this is resolved

 

Emma