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March 28, 2021
Solved

My Revolut $ account synced perfectly before, then on reconnection it is taking $ transactions and callign them £ without any e/r conversion.

  • March 28, 2021
  • 2 replies
  • 0 views

also the catagory / match makes no sense in the importation

Best answer by emmam6

Hello Max, When you mention the last upload link, do you mean the last time you updated the bank account or have you updated the computer and since then this has happened?Can we ask you to clear the cache and cookies in the browser with the date range all time, close and re-open the browser and then update , if the same thing occurs can we ask you to go to chart of accounts and the drop down by account history on the bank account and select edit and then disconnect account on save>save and then re-add in banking the account. Let us know how you get on.


Hello Community Users, Any users who find a similar issue with the reconnection of Revolut showing in the wrong currency we just wanted to advice to check multi currency in Quickbooks settings and check if that is on or off  and once amended trying another disconnect and reconnect of the bank connection this is what resolved the issue for the user who posted on this thread. 

Any questions at all please feel free to reply to the thread.

2 replies

LieraMarie_A
March 28, 2021

Thanks for reaching out @maxbeckett.
 

I'd like to redirect you to our Customer Care Support team so this gets addressed right away. This way, a representative can review you're having some sort of currency issue with your Revolut account and investigate this further.

 

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.


These instructions are also available from our guide on contacting QuickBooks Online support for your convenience. 

 

If you're still getting the same issue, you can manually upload your transactions into QuickBooks Online using a CSV file to make sure your transactions are up-to-date.

 

Don't hesitate to visit the Community and post a question if you need anything else. We're always here to make sure it's taken care of. 

Fiat Lux - ASIA
March 29, 2021

@maxbeckett 

Just to clarify one thing. Is your company registered in the UK or another country? 

March 29, 2021

The UK

Fiat Lux - ASIA
March 29, 2021

I noticed in earlier posts there were a few issues on non UK Revolut accounts to integrate with QBO UK since the beginning of this year due to Brexit. If you deal with multi currency transactions, consider having a similar app (e.g Wise).

https://wise.prf.hn/l/64dl92k