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Nettynoo21
July 13, 2024
Question

New products are saving under new products but don't exist when I go to put them in an invoice

  • July 13, 2024
  • 1 reply
  • 0 views

Please help

I have created thousands of new products over time and at the moment everytime I create a new product I can clearly see it in 'Products and services'.  However when I go to make a customer invoice, the product doesn;t exist.  This is happening with any new product I make.  I have loads of customer invoices to do and I can't get them done as I can't get any new products on to them.  

I tried quickbooks online chat this morning but the issue wasn't solved.

Can someone please tell me what has changed?  I have entered thousands of new products before 

Thanks 

1 reply

F
FaithA
July 13, 2024

I hear you, Nettynoo21. I'm here to walk you through the troubleshooting steps to resolve this issue.

 

Your browser can store too much cache, preventing you from completing tasks and tracking sales accordingly. This unnecessary cache prevents you from adding newly listed products to customer invoices.

 

To isolate the issue, please refer to these keyboard shortcuts and open your QBO account in a private window:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

If you can add your new products to your customer invoice after this, you'll want to clear your regular browser's cache to refresh it. Keep in mind to exclude the cookies. Alternatively, you can use other supported browsers.

 

Additionally, this article will come in handy if you want to learn how to receive and record your invoice payments. Feel free to check it out: Record invoice payments in QuickBooks Online.

 

I'll loop right back to you if you have more queries on adding your products to your customer invoices. Just drop a comment on this thread anytime. Take care.

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