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Kris goodwin
May 13, 2025
Question

New user issues

  • May 13, 2025
  • 1 reply
  • 0 views

I’ve just signed up for quickbooks and to be honest the journey so far has been less than inspiring.

i can’t log in online, it says the pages are unavailable, the app won’t go past the loading screen and all the support options including phone lines don’t seems to connect? The only place I managed to get through to was fb messenger but that was bot support and absolutely zero help!

hoping this is just a uncommon blip otherwise I’ll look at options with zero I think.

 

any guidance would be greatly appreciated 🙏

1 reply

K
KimberlyS
May 13, 2025

We appreciate you choosing QuickBooks Online (QBO) and sharing your initial experience with us, Kris. It's definitely not the start we want you to have. Using the information below, you'll be able to access your account seamlessly.

 

Please know that during the operation of the QBO app, a significant amount of data is built. This file gets corrupted over time, causing software performance issues, errors, and loading problems.

 

To get this resolved, you'll want to refresh your app's data. Depending on your device, proceed to the steps below.

 

For Android:

 

  1. Open the QBO app.
  2. Click the Menu ☰ icon.
  3. Tap More Options ⋮, then select Settings.
  4. Pick Refresh Data and YES to confirm.

 

For iOS:

 

  1. In your device's Settings, choose General.
  2. Select iPhone Storage, then the QBO app.
  3. Click the Offload App to free up storage space without deleting your app's documents and data.

  4. In your Home Screen, locate and tap the app icon to reactivate it.

 

After that, open the application and make sure you have a reliable internet speed to log in to your account successfully. If the same behavior occurs, uninstall and reinstall it to delete all related data and start fresh.

 

Additionally, reach out to our Live Support team if you're still experiencing the same issue after performing all the troubleshooting. They'll thoroughly assist you in resolving this matter with their tools and expertise. Please also note that they have specific support hours to connect to an expert at the most convenient time.

 

Alternatively, you can access your company through your device or web browser.

 

Moreover, take advantage of these resources to help you navigate your dashboard and to get guidance on setting up and managing your business:

 

 

We appreciate your patience as you go through the steps above. We're always here in the Community to offer further assistance whenever you need help signing in to your account or navigating QuickBooks Online. It's our priority to ensure you'll have a smooth journey when carrying out different tasks.

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