Newbie Upgrade to online. Connected Paypal account. Review transactions are gross of fee. I want to split transaction to get net posting fees to another account. How?

Hi JonpriL,

thank you for taking an interest in my problem.  I'm afraid I did not explain it well due to the constraints of the 130 character submission form.  I note that I appear to be on the US forum, though I meant to post on the UK forum.

Since posting I have searched the forum more widely, and see that the problem I am experiencing is also experienced by many others.  It turns out that the UK Paypal feed has been significantly broken since an update six months ago, such that it imports the wrong values for transactions from Paypal.  It seems that many people have reported this problem and the responses seem to mainly be were working on it, be patient, use a barely adequate workaround.  What is more, it appears that their problem tickets are routinely closed prematurely even though the problem has not been fixed.

So, what is wrong with the transactions?  Let's say we have a deposit of £10 and Paypal has deducted a fee of £1.  The balance of the account is increased by £9, but the transaction is for £10.  If I review the transaction which has one line value £10 and split it and add another line for -£1 against our fees account, then the post (save) button is disabled as the transaction is not in balance.  I cannot find a way, through the interface to correct the transaction total brought across.

My desired outcome would be to have one transaction with two lines, so that I can later see what fee applied to which line.  The work-around suggested to the unfortunate users as I understand it is to download your transactions from Paypal, filter out the fee transactions and then upload them to QBO.  It seems that this often leads to duplicate transactions that need to be hunted down and deleted.  It is also inadequate to my needs because you lose the linkage between the transaction and the fee.

For myself, I think I will disconnect the Paypal account and manually enter the transactions as I have been doing on QB desktop.  The QBO interface seems less usable, but perhaps I will become more familiar with it.  If after a month or two this problem has not been solved (and given the lack of progress so far this seems likely) I will have to evaluate whether QBO is worth the bother.

I would also apologise if this reply lacks detail or is unclear.  I spent an hour carefully explaining, but when I pressed the post button an 'unexpected error' occurred and my post was lost.

Sahananda