No matter which pc we use the bank will not update in QB ie our savings account says it was updated on 08/04/2020 but this is not true

Welcome to the QuickBooks family, @caroledoyle44.

We want to lend a hand with your banking concern in QuickBooks Online. However, we need more information about the issue and to provide the exact resolution.

Can you share with us the name of the financial institution? This way, we'll be able to check here for any reported issues from other affected users.

While waiting for the details, I suggest you try manual download to see if new transactions get imported.

Here's how:

1. On the left panel, go to Banking.
2. Select the account.
3. Choose Update. 

In the meantime, you can check the following articles for some guides about downloading transactions, as well as how you can manually import them:

• What to do if bank transactions won’t download or there's a bank error.

• What to do if you can’t find downloaded bank transactions.

• Manually upload transactions into QuickBooks Online.

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.