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Barry G
October 25, 2021
Solved

Not tracking mileage again????

  • October 25, 2021
  • 2 replies
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QuickBooks mileage tracking is not tracking again!!
Best answer by JaeAnnC

I have similar issues on Android latest. Once upon a time, the app worked as intended without even needing to open the app. It would just run in the background and do its thing.

All I needed to do was allow location permissions when setting up and it would track my travel whenever I moved out of the house.

But now, I am finding no trips are being recorded and the switch for auto tracking is turned OFF!

Now, nobody intentionally switches that off if they are letting the app track trips in the background.

So why is it now switching itself OFF??? 

Nothing has changed in the way the phone is set up, ie. mobile data is always on, power saver and data saver is always off etc, no settings changed since the app was working, but now the app isn't working.

Your app developers need to actually investigate deeper as to why this is happening instead of running over the same old information you have for this issue because it's not working anymore.

 

 


Thanks for notifying us of this issue, @Paul_72. I understand the challenges when tracking mileage switches off suddenly in QuickBooks Online (QBO). Don't worry. I've got multiple troubleshooting options to get around the issue.

 

When tracking mileage using the QBO mobile app, it automatically records your work trips. However, we can configure it if we notice unusual behaviors when monitoring travels.

 

First, let's check your app to see if it's still tracking your miles. Here's how: 

 

  1. Go to the menu ☰ icon.
  2. Select Settings.
  3. Click Mileage Settings in the Mileage section.

 

Examine the list in the Avoid missed trips section. If all of the settings have a green checkmark, you're good to go. If you see a (!), follow the on-screen instructions to make changes.

 

Moreover, third-party antivirus software and apps may interfere with mileage tracking. That said, we can add the QBO mobile app to your permissions lists. To do that:

 

  1. Go to your device's Settings and select Application manager or APPS.
  2. Locate the QuickBooks mobile app and select Mobile Data.
  3. Turn on the settings Allow app while data server on, Allow unrestricted data usage, and Allow background data usage.

 

Please visit this article for more suggested resolutions: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

For business trips, employees should use company vehicles. We're able to reimburse an employee for mileage if they used their personal transportation for business purposes. Here's how to keep track of mileage reimbursements and pay employees for them: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

 

Please leave a reply below if you have additional concerns about mileage tracking. We're always around to help. Have a great day.

2 replies

DivinaMercy_N
DivinaMercy_N
October 25, 2021

Thanks for posting here, @Barry G. I've come with the steps to help you fix your mileage tracking issue.

 

Let's start by checking the set-up of your QuickBooks Online (QBO) mobile app to ensure it will track trips accurately. Please note that only the master admin can track mileage in QBO. Refer to these steps below:

 

Let's review the setup and ensure that the auto-tracking option is turned on:

 

For iOS (iPhone and iPad)

 

  1. Open the QBO mobile app and go to the menu ☰ icon.
  2. Next, click All and select Mileage.
  3. Click Auto-track your miles.
  4. Then, follow Allow location access onscreen instructions.

 

For Android phone or tablet

 

  1. Access the QBO mobile app and navigate to the menu ☰ icon.
  2. Next, select Mileage.
  3. Then, turn on the Auto-tracking switch.

 

Once verified that the option is already turned on, let's configure your device's location settings. You have to make sure that the QBO mobile app can run in the background. For the detailed steps, proceed to Step 2 of this article: Check your device's location settings.

 

For more troubleshooting steps in resolving mileage tracking issues, please proceed to Step 3 to Step 9 of this article: Fix mileage tracking issues in the QuickBooks Online mobile app. 

 

For those trips that were not tracked, you can manually record them on a web browser.

 

Getting a copy of your mileage trips is a breeze in QBO. You just simply need to click the Download Trips option from the Mileage page. This will open an Excel file with a report of all the trips you've input.

 

If you need additional assistance fixing mileage tracking issues in QBO, feel free to post again here. I'd be glad to help you further. Keep safe. 

B
Barry GAuthor
December 1, 2021

Its tracking some mileage but not others and that has happened for a few weeks now. Which means that the settings are right on the phone!!

This morning for example it tracked my trip from the 1st job i had done to home at the end of the day.

But it had not tracked the home to the 1st job??

 

    J
    JamaicaA
    December 1, 2021

    I'll make sure to assist you in fixing your mileage tracking, @Barry G.

     

    If you activate the low power mode feature to conserve battery life, it may prevent QuickBooks from running in the background. When tracking mileage, we recommend you to not use them. 

     

    If you need to use low power mode, launch the QuickBooks mobile app and keep it open. 

     

    Additionally, we have to ensure that the do not disturb option is switched off and set to stay off during the trip. This can close the QuickBooks mobile app if you leave it turned on.

     

    When you're driving and your device is linked to a Wi-Fi hotspot, it can also affect the accuracy of your trip recording. Let's make sure that it's not connected to a hotspot.

     

    In your location accuracy settings, it's also fine to have Wi-Fi enabled.

     

    Furthermore, you can update the app and your device to the latest version. This can help improve functionality and enhance performance. 

     

    For more detailed information on how to fix mileage issues, please refer to this link.

     

    You'll want to consider reading this link on how to manually track mileage. 

     

    If the same issue persists, you can reach out to our contact support team. They can pull up your account and help resolve the issue. 

     

    Here's how:

     

    1. Click the Help icon.
    2. In the Help window, click the Contact Us button at the bottom.
    3. Enter your concern and click Let's talk.
    4. Choose a way to connect with us. Start messaging or Get a callback.

     

    The Community is always here to help you if you have other questions about mileage. Take care.

    K
    Kennito
    February 11, 2024

    The QBO App Mileage tracker is absolute crap. Useless. Makes more work than it saves.

     

    Worth it to spend a c-note a year on Hurdlr.

    Works every time, no fussing, no redundant and useless 20 page troubleshooting guides that don't work anyway.

    Get Hurdlr, or any other independent mileage tracker.

    You'll easy make the money back in asprin expenses.

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