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daniel35
April 15, 2020
Question

Only my HSBC current account is updating, my other HSBC accounts are not. Can anyone help me as i can't get in touch with Intuit and HSBC don't care.

  • April 15, 2020
  • 1 reply
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1 reply

G
GeorgiaC
April 15, 2020

Hi daniel35, 

 

Thanks for joining our online Community.

 

Can confirm the specific account-types you are trying to connect?

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daniel35Author
April 16, 2020

Hi, I have a current account that updates OK. I have a second current account and a deposit account that isn't now updating. I also have three company card accounts that are also not now updating.

IamjuViel
IamjuViel
April 16, 2020

Hello, @daniel35.

 

I understand the impact of any delay in resolving these recurring connectivity issues with your HSBC bank account. Currently, we’re updating our bank feeds feature to comply with new Open Banking regulations. As of this time, there's no specific time frame on when this will be completed.

 

In the meantime, you can download your transactions from your bank's website and import it using a CSV File. You can refer to this article for more detailed instructions: Import bank transactions using Excel CSV files.

 

Also, I'd suggest contacting our Customer Care Team so you'll be added to the affected user's list. Once updates are released, it will be applied directly to your account. You'll also receive an email notification about it.

 

Let me know if there's more I can help you with. I'm always here to help.

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