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May 29, 2019
Question

Payment terms defaulting to 30-days – is this a bug?

  • May 29, 2019
  • 1 reply
  • 0 views

Bill dated 9 May, posted in QB 9 on May, payment terms for bill set to “Due on receipt”, global payment settings for supplier set to “Due on receipt”, “Due on receipt” payment terms are “Net due in 0 days”.

 

The bill is showing a bill due date of 8 June.

 

Is this a bug or have I missed something?

 

Mike

1 reply

May 29, 2019

Hello Mike,

 

Have you confirmed how the term is set up under the cog wheel > All lists > Terms > Edit Due on receipt?

 

If so, could you please send over a screenshot of the edit box for the term, and the due date of the bill defaulting to 30 days? (Of course cut out any confidential information on the bill itself).

 

Thanks,

 

Talia

May 29, 2019

Talia

 

Screen shots attached.

1) bill showing the wrong due date and payment terms applied

2) details of "Due on receipt" terms

 

Mike

May 29, 2019

Hello Mike,

 

I have passed this over to our engineers and am awaiting an update for what steps to try next. I will be back in touch as soon as I receive this.

 

If you do need an answer more quickly, please get in touch with our desktop support team via 0808 168 9535.

 

Thanks,