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S
Standr
March 28, 2025
Question

PayPal App - no credit card option

  • March 28, 2025
  • 1 reply
  • 0 views

We use the Accept Card Payments with PayPal app.  Until a couple of days ago (March 26th) this was working fine and allowing our customers to pay via PayPal using a credit card.

 

But yesterday we noticed that the option to pay by credit card had disappeared.  Now, people must use PayPal only.

 

We haven’t changed anything in either PayPal or in QB.

 

Is there any reason why this has changed? 

 

Many thanks

 

Richard

1 reply

Clark_B
Clark_B
March 28, 2025

To understand why the credit card payment option has disappeared for customers using PayPal, @Standr. Let me route you to the appropriate support team to address this issue.

 

To begin, please note that QuickBooks only relies on the configurations you've established with PayPal. To verify, I recommend contacting the PayPal support team to determine if any recent changes to payment processing have led to the disappearance of the credit card option. They can also provide information about any known technical issues that are affecting the availability of credit card payments in the PayPal app.

 

You can check this resource to learn more about how to manage card payments with the PayPal app in QBO: Accept Card Payments with PayPal app in QBO.

 

It seems that you have already integrated PayPal with QuickBooks Online, so you can start categorizing your transactions once the data begins to flow into QBO.

 

Please keep me updated on any developments, @Standr. If you have any additional questions regarding the missing credit card payment option through PayPal, feel free to reach out to the Community. I'm here to assist you.

E
ees1
March 29, 2025

I have the same issue. You can not pay invoices with credit cards anymore; only PayPal is showing as a payment option. This is causing many issues. Nothing has changed. why is QB not resolving this issue?

A
AntoniettaE
March 29, 2025

I appreciate you for joining this thread, and I understand how important it is to have flexible payment options for your transactions, Ees. Let me connect you with our Live Support team to ensure your concern is promptly reviewed.

 

To address your concern, I recommend contacting our Live Support team. They can provide insights into why the credit card payment option is unavailable. And have the tools needed to determine the root cause, explore potential solutions, and suggest alternative methods to ensure your transactions can continue smoothly. 

 

Here's how:

 

  1. Sign in to your QuickBooks Online, then click the Help icon.
  2. Choose either tab to get started: Assistant or Search.
  3. Type your concern and Select Contact Us.
  4. Click Chat with us or Callback option.

 

I'd also suggest checking the support hours to know the best time to contact them at your convenience.

 

For future reference on how to create and customize accounts receivable aging reports in QuickBooks Online, open this article: Run an accounts receivable aging report.

 

If you have any other questions about card payments, feel free to leave a comment below. We're here to help you get back to the ease of managing your payments as smoothly as possible.

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