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sales28
March 17, 2019
Question

Paypal Connection Issues? Still not resolved after 7 days. Is there any update?

  • March 17, 2019
  • 1 reply
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1 reply

E
EdwardR
March 18, 2019

Thanks for contacting Community can I please confirm which connection error you are seeing I cannot see any previous recorded conversations through Community for yourself.

 

 

 

D
dcumming
March 27, 2019

Hi Sales 28,

 

We reported this issue on the 14th and it was added to the log.

 

There is a major issue with PayPal integration.  It is known.

What i have been told on the Chat support and phone support today, is that if you have or have had a multi-currency account, we will no longer be able to integrate as we have done in the past.

 

Uploading a CSV is not a suitable option, as it only allows one field for amount (ie not PayPal fees AND gross amount).

 

You would now also have to spend time sorting out the correct value required for any transactions where you receive or make payment overseas (there is two or three lines for a transaction in or out for payment overseas: 1 for currency exchange (2 if you pay by credit card), 1 for the actual payment)

 

It was never perfect, but at least it did fees correctly.

 

I suggest looking elsewhere for a financial solution if PayPal integration is key, as it is for us. 

 

We'll also be looking for compensation for removal of service and time spent replacing.

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