Question

Phone Verification + Registration (Mainland China)

Forum|Forum|4 years ago
September 20, 2021
2 replies
0 views

Hi there,

So I just set up an account, and then noticed that my phone number needed to be verified - no problem, except for the fact that the dropdown list does not accept Mainland Chinese phone numbers (I live in Mainland China). Naturally, I would like to cancel my account if it is not possible to verify it, but am worried that I will not be able to cancel said account as it is not verified (cannot be verified, it seems) using my phone number.

Naturally, I do not want to be charged for an account to which I have no access, so I would like to ask for the advice of the community and staff at QuickBooks, before it is too late to resolve this issue.

Cheers!

QuickBooks Online

T

TirzahC

Hello, AaronArlott1989.

The account’s region is set by the region’s website in which the subscription was made. To ensure you've signed up to the correct country, you may need to sign up for an account by choosing the country first: https://quickbooks.intuit.com/choose-country/.

If you want to cancel your account, here's how:

Open your QuickBooks account to a web browser.
Sign in to QuickBooks Online as an admin user.
Select the Gear icon ⚙ and choose Account and settings.
Go to the Billing & Subscription tab.
From the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.
Follow the onscreen steps.

I'm also including an article that includes the steps for canceling the account so as to avoid any future charges: Cancel your QuickBooks Online subscription

I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

Should you have meant something else, please let me know by posting a comment below and I'll happy to continue assisting. Have a good one.

A

AaronArlott1989Author

Thank you for those steps, however it is later revealed to me that to complete the cancellation, I will need to call a number.

This is not ideal, as I am based outside of the country to which this number belongs, and therefore calling it is not a possibility. Is it possible to have them call me to confirm my intention to cancel this subscription?

Cheers!

MichelleBh

Thanks for the fast reply, @AaronArlott1989.

I'll make sure you get the support you need to cancel the account in no time. This way, you can subscribe to a specific version of QuickBooks and start managing your business.

In your case, I suggest you get in touch with our Customer Care Team via Chat. Once an agent is available, they will answer your subscription concern as soon as possible. In addition, you may ask for a call back from there.

Here's how: