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A
afereos
November 21, 2021
Question

Pricing of online quickbooks is misleading.

  • November 21, 2021
  • 1 reply
  • 0 views

This message is not a question it is for INTUIT UK to take in consideration.

 

Your pricing for online quickbooks is misleading and you risk of being fined. You are not stating clearly that the monthly and annual amounts people see on your "50% off offer for 3 months" is ONLY for the first year. You are constantly trying to mislead your customers by showing "Monthly" and "Annual" prices that do not reflect the 2nd and onwards years pricing. You need to show on your website in a clear way that the "Monthly" and "Annual" prices your customers see reflect only the 1st year.

 

If you don't change this I will file a formal complaint with the appropriate UK authorities

1 reply

J
JonpriL
November 21, 2021

I hear you, @afereos. I want to ensure your concern about our pricing is addressed timely.

 

Let me start by saying thank you for sharing your thoughts about the pricing for QuickBooks Online is advertised. I'll surely document this thread and pass along our interaction directly to our rightful department.

 

Also, I'd highly suggest sharing your thoughts the same way how you describe them in this interaction directly via feedback. Let me show you how.

 

  1. Go to the Gear icon.
  2. Under PROFILE, select Feedback.
  3. Enter a few words describing your thoughts on our pricing advertisement.
  4. Select Next.
  5. Click Skip and send feedback.

 

I'm adding a couple of articles below to get a better understanding of the frequently asked questions every price change is made:

 

 

It'll always be my pleasure to help if you've got questions other than the QuickBooks Online plans and pricing. Let me know using the Reply option below. Take care and stay safe!

A
afereosAuthor
November 21, 2021

this is the link I am refering to 

 

QuickBooks Online Pricing | Try Free Trial Today | QuickBooks Europe (intuit.com)

 

The european pricing site.

The UK pricing site is OK. Why you dont have the same information on the eu site?

MichelleBh
MichelleBh
November 21, 2021

I'm determined to improve your impression of our article writers, afereos.

 

I acknowledge you for clarifying and providing the plan and pricing of the QuickBooks Online Australia version. I'll make sure your pricing problem gets sorted out in no time.

 

I know how important it is to provide accurate information, especially when it comes to subscription fees. Providing a clear price list helps customers know when their membership rebate expires. Upon that, I'll write this down and send it personally to our dedicated team.

 

In addition, you can send feedback inside the article by answering the question Was this helpful? This allows our writer team to update the details in a short time. See the sample screenshot below for your reference.

 

Check out this article to learn more about how to manage your subscription management, review fees, and other related matters: Account management.

 

If you have any opinions on QuickBooks, please feel free to share them with me in this feed. I'm always here to help. Be safe, afereos.

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