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Emmier
June 7, 2023
Question

QB Desktop Data Export Tool

  • June 7, 2023
  • 2 replies
  • 0 views

We have recently had to move from QB Desktop (in the UK) and I'm now trying to look at the Data Export Tool but it doesn't seem to be working.  Do we need to use this tool just once to export our data somewhere that we can look at it, or do we use it at any time that we need to look up something from the old data?

I appear to have got as far as uploading the data file (Step 2 on the QB instructions) but cannot move any further than this?  I get a screen saying "Make sure we got the right company file" but can't click continue?

What else should I be doing?  What else do I need to do?

 

Also despite all the emails saying that QB Desktop will discontinue on 30th June 2023 if I try to open my old Desktop system today it says "QB Desktop has reached the expiration date and will no longer open company files"

All in all it's a bit of a shambles really.  Has anyone had any luck with this please?

2 replies

L
LollyNino_C
June 8, 2023

I understand how the QuickBooks Desktop discontinuation affects you, @Emmier. We thank you for choosing to work with us for a long time. I want to ensure you get the solution to open your company file without trouble in QuickBooks Desktop (QBDT). 

 

Beforehand, may I know if you have encountered any specific error messages while trying to access or open your QBDT company file to view your data? 

 

You're right about QuickBooks Desktop for our UK customers, and support and access to QuickBooks Desktop will stop until 30 June 2023. It means there will be no more updates, and you will have to troubleshoot all the issues manually and will no longer open company files. 

 

In your case, since it is an outdated version of the product, I recommend reaching out to our support. They can use their tools to help you open it.

 

Here's how: 

 

  1. Go to the Help menu. 
  2. Select QuickBooks Desktop Help. 
  3. Click the Contact Us link. 
  4. Enter your concern in the box and select Continue. 
  5. Scroll down and choose how you want to reach us. 

 

You can also find our contact details here if you can't access the Help menu. 

 

In addition, you can check this article to learn about File Doctor to fix company file issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.

 

To learn more about our service discontinuation policy, kindly refer to this article: QuickBooks Desktop discontinuation support. It includes frequently asked questions about this policy. 

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead. 

A
accounts5-dattan
June 26, 2023

I appear to have got as far as uploading the data file (Step 2 on the QB instructions) but cannot move any further than this?  I get a screen saying "Make sure we got the right company file" but can't click continue?

 

I'm experiencing the same issue.

A
Ashleigh1
June 26, 2023

Hello accounts5-dattan, You need to make sure its either the .qdd or .qbw file that your uploading to the Data Export Tool, it should be working fine if your using one of those two, you many need to call in to check your using the correct file the support line for desktop is 0808 168 9535. 

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