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M
MT 12
August 21, 2024
Question

QB is running extremely slow

  • August 21, 2024
  • 1 reply
  • 0 views
Slow running - if at all updates not recording  - our IT Department confirm it is nothing other than this app (all firewalls etc have been checked ) .. anyone else having this problem?

1 reply

G
GeorgiaC
August 21, 2024

Hi MT, thanks for posting on the Community today

 

We're aware of latency issues that mean some QuickBooks users are currently unable to complete any tasks. 

 

This has been escalated to our formal incident team who're working on resolving the issue with priority. 

 

We appreciate your patience in the meantime and apologise for the inconvenience caused. We'll be around if you have any further queries. 

E
edagr
August 29, 2024

Has this issue been resolved as QB online runs ok for 10 minutes then all the dropdowns for product/service and vat selection, when creating an invoice, just freeze and its impossible to continue, or even save the invoice to return to after restarting the browser.   

 

Windows is up to date, browser is up to date, and there is plenty of ram.  i dont experience this problem with any other web site so can only conclude its something to do with QB.   

its becoming very frustrating as we need to issue many invoices and its not really possible without wasting a lot of time re-inputting data after the dropdowns freeze.  

G
GeorgiaC
August 29, 2024

Hi edagr, thanks for dropping by on this thread

 

I'm sorry to see you've been impacted by speed problems with QuickBooks Online.

 

The earlier latency issue was resolved by our team on the 21/8. We've put together an online guide with steps that you can take to make sure you're getting the best performance out of your QuickBooks.

 

If you continue to see latency after checking this, please get in touch with our team directly by live messaging or on 0808 234 5337. 

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