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December 30, 2024
Question

qb not loading on mobile version

  • December 30, 2024
  • 1 reply
  • 0 views

been off work for around 2 weeks, tried to open qb today on my iphone as per usual but app wont open instead returns to homescreen after half a second...

uninstalled app, turned phone off, installed app, checked software up to date both ends, etc etc etc.

what seems to be the problem please,

 

thanks

 

1 reply

December 30, 2024

Hi, bastian76. My goal is to ensure you can access your QuickBooks Online account on your iPhone device.

 

Thank you for sharing the steps you've already tried to resolve the login issue with your account. This isn't the kind of experience we want you to encounter while using the mobile app version.

 

Since none of the troubleshooting steps fixes the issue, I would recommend reaching out to our QuickBooks Support Team. They can securely access your account to investigate and address the root cause of the issue directly. This approach will ensure a thorough resolution.

 

Here's the step-by-step process to get a representative:

 

  1. Click this link: https://intuit.me/CU.
  2. Select the product and the edition.
  3. Enter a summary of your concern in the What's your question? field.
  4. Click Continue.
  5. Decide how you would like to connect with us.

 

Alternatively, you can directly contact our Live QuickBooks Support Team using this phone number: 0808 234 5337. Our help is available from 8 AM - 7 PM, Monday through Friday. You can also message them live Monday to Friday, 8.00 AM - 10.00 PM, and Saturday & Sunday, 8.00 AM - 6.00 PM.

 

In the meantime, I suggest accessing your QuickBooks account via supported browsers. This way, you can continue doing your tasks without issues or interruptions: Please click this link to sign in to your account: https://quickbooks.intuit.com/uk/login/.

 

Additionally, you can visit our One Intuit Help Hub to access our troubleshooting guides, online resources, and FAQs specific to your QuickBooks products and needs. You can view this brief video to help you navigate the page seamlessly: https://intuit.me/OHHvideo.

 

Consider seeking assistance in this forum again when you need a hand managing your books. We’ll respond as quickly as possible to address your inquiries.