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L
lesleyann14
February 8, 2023
Question

QBO cancelling our subscription in error

  • February 8, 2023
  • 1 reply
  • 0 views

QBO cancelled my subscription Monday 6th Feb, told to ‘just’ resubscribe and it will work …………oh no it doesn’t  raised this with them and they just try And fob me off, try a different computer, in cognito, send me an screenshot of error code 

Nothing ……. Still not able to resubscribe and QBO seem unable to rectify the fault they caused.

Our year end accounts are due to be submitted, our accountant can’t do anything 

 

Really not very good

1 reply

M
Mich_S
February 8, 2023

I understand how you feel about the canceled subscription, @lesleyann14. I'll direct you to the right support who can assist you further about it.

 

Considering your subscription is canceled in error, It'd be best to get in touch with our Customer Suppor team. This allows them to check on the reason why it's canceled and provide you with the best resolution. Here's how to reach support:

 

  1. Log in to your QuickBooks Online company.
  2. Click on Help (?).
  3. Choose either tab to start:
  • Assistant: Get fast, personalized responses. Choose a suggested option, or enter your concern. If you need further help, you can select Talk to a human.
  • Search: Look for the QuickBooks Online knowledge base directly, or choose Contact Us and select a way to connect with us:
    • Start a chat 
    • Get a callback
    • Ask the community

 

Kindly note the business hours as well to ensure they're available for assistance.

 

You can also review this article about subscription management: Manage billing, payment, and subscription info in QuickBooks Online.

 

Feel free to message back if you have other general queries about handling your account or QuickBooks. We're here to back you up 24/7. Keep safe always!

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