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gpuc
October 4, 2022
Question

QBO - I cant login!! Something's not right. Try again. If the issue persists, contact us.

  • October 4, 2022
  • 1 reply
  • 0 views

Pretty much freaking out now, as far as I know my subscription is in good order.  First time I tried to login gave me an error saying the subscription was not active on the business (I have 2), and now I just get "Something's not right. Try again.  If the issue persists, contact us."

 

I see on the support page there have been some login issues but meant to be resolved.  Anyone else having this issue.  Support is closed, very much hoping I haven't lost everything!

1 reply

R
RoseJillB
October 4, 2022

I appreciate you for reaching out to the Community, @gpuc.

 

I’d also feel the same if I were in your shoe. Nevertheless, I can lay down some steps to sort out your concern with logging into your QuickBooks Online (QBO) company. We can perform some browsing troubleshooting steps to get this fixed and get you back to business.

 

In that manner, we can eliminate common errors that occur on your company file. To start with, we can launch the website in a private or incognito browser. Browsing history won't be saved in this mode, which also aids in isolating any website problems.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once done, let's clear the browser's cache. It's also best to use supported browsers to have the most secure experience with QuickBooks.

 

If the issue persists, I recommend contacting our Technical Support Team. This way, they can securely check your account and provide fixes immediately.

 

Keep me posted if you have more concerns about logging into your account. Stay safe!

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