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HM2019
August 25, 2023
Question

QBO User Feature Requests - Central Collection

  • August 25, 2023
  • 3 replies
  • 0 views

I am a recently new user to QBO (Originally a desktop user)

 

In some ways I find QBO great but in other ways it is incredibly difficult to work with. There is a lot of things that make no sense at all (No SKU on packing notes, no option to bulk update prices by SKU etc)

 

I have also noticed that the forums are full of posts from people requesting features that simply get ignored. I thought it would be a good idea to have a dedicated post with a collection of requests that can be directly passed to the "management / development team" as the feedback function clearly doesnt seem to work.

 

At the moment I am convinced the management of QBO have never used their own software. I am also convinced that management dont focus on what users ACTUALLY need from the software, they just come up with their own bizarre ideas of what they THINK users want, and most of the time its simply wrong.

 

This isnt a post for conversation, if there is a feature request you think is a good idea just post the request along with a short reason why it would be good to have. Repeat requests can be made by multiple people as the more people asking for the same thing just goes to show there is more demand. I will start with a few things I can think of at the moment...........

 

1. SKU on packing notes - Reason, to know what part numbers need picking and packing

2. More customisation on invoices

3. Bulk CSV price updates by SKU!! Literally a spreadsheet with two columns, SKU and PRICE, that is all it needs and it will make product price updates 1000000x easier.

4. Additional decimal points on foreign currency.

 

Seriously QBO - START LISTENING TO WHAT YOUR USERS ARE ASKING FOR AND DO SOMETHING ABOUT IT!!!

 

Any other suggestions please add to the post.

3 replies

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Ethel_A12
August 25, 2023

Hello there, @HM2019.

 

I understand the importance of the features you need to be added in QuickBooks Online. I want QuickBooks Online (QBO) to have this feature as much as you do.

 

However, QBO cannot add all the request at once. However, I strongly urge you to share your thoughts with our software engineers. They carefully examine customer feedback, especially when determining how to improve QuickBooks.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Gear icon and select Feedback.
  3. Type in your suggestion and click Next.

 

To help you further, I would also submit a request on your behalf for the features you need.

 

Also, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on.


Let me know if you have questions about requesting features in QuickBooks Online. I'm always here to help. Have a great day.

M
Mark Armistead
August 25, 2023

Unfortunately your posts sentiments will fall on deaf ears. Just by the fact that the reply to your post is from a bot proves everything you’ve said in your post. They don’t listen or even care about the UK market anymore.

I’ve posted something similar threads about unwanted features, bugs, missing features, and how the feedback systems doesn’t work. It’s a sad state of affairs. 
I’ve wasted about four hours over the past three weeks trying to sort out an issue with them online and on the telephone. What one of them did admit is that the feature requests are mainly for the American version/users. We’ll only be a small voice if that’s the case. Waste of time even using it.

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HM2019Author
August 25, 2023

The whole point of this post is to collect a group of uers together so it gives something to go to UK management with directly. If enough users complain then something will need to be done. One thing I cant stand is incompetence when it comes to providing a service and at the moment QBO seems a bit incompetent in its workings.

 

Out of interest what was the online issue you had and was it resolved? Is it a feature / bug you can add to the list?

A
Ashleigh1
August 25, 2023

 Hello HM2019, thanks for sharing all this information on the Community page, we have passed all this information on to the relevant team. 

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klous-1
September 1, 2023

Here are all the tickets I have sent in of things we need, are bugs or would really like to see:

 

1. Sales Orders - We have to use Estimates as Sales Orders because that function is not available. When emailing an Estimate, despite editing the document name and the email template it Prepends the word "Estimate" to the email subject and Shows the word Estimate in the summary detail of the email body (despite renaming the form). Please start providing Sales Order functionality or at least let us properly edit the emails and forms.

 

2. Emails - littered with Quickbooks logos, we pay money to use your service and want to promote our brand, not yours.

 

3. VAT currently must be set per item, you cannot set VAT codes per customer or supplier.  This is not correct, since VAT is obviously determined by supplier/delivery location.  It means changing the VAT code individually in an invoice for every item when exporting.

 

4. Templates - Not enough editing capability and some serious flaws, such as SKU that you mention.  Text that doesn't fit, overflows onto three lines.

5. Purchase Orders and Estimates are not in the menu (Bills and Invoices are). They cannot be added into Bookmarks either.

 

6. In various reports the "Rate" value is shown in foreign currency value but shows the home currency symbol £ .

7. On a report page, if you press Ctrl+F for the Find box, there is no way to close the box.

 

8. When viewing a specific customer page. the Payment Terms are not shown anywhere, you need to click "Edit" just to view them.

 

9. Customer payment terms not show in Estimates.

 

10 . Bug - On a previously saved invoice, when changing the delivery address and pressing "Save" the delivery address reverts to the old address. There is no way to print or save the amended delivery address

 

11. Stock pictures don't actually show in parts list

 

12. When we enter bank details in the provided box of the form templates, these bank details show up on all documents, even remittance advice. We cant select another (custom) template when sending e.g. remittance advice. We can't choose a default template for the various documents/transactions.

 

13. Documents need to have more possibilities to edit. In the only nice template (New Airy) the memo text and footer text are barely legible when printed as they are a very faint grey (particularly when printed black and white).

 

As an aside, there used to be a feature request page (that was not particularly easy to find).  I see this has been closed. https://feedback.qbo.intuit.com/forums/168199-quickbooks-online-feature-requests 

    K
    klous-1
    November 3, 2023

    To my knowledge, no updates yet.

    H
    HM2019Author
    November 3, 2023

    Nope, looks like QBO still being useless listening to customer requests. If I treated my customers the same way I would be out of business in no time!

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