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charlieb-permits
October 26, 2024
Question

QBSE Android app has stopped tracking mileage

  • October 26, 2024
  • 1 reply
  • 0 views

I recently noticed that my mileage tracking in my QBSE Android App has stopped working.  For a while I would get gaps in my tracking, which I could solve by opening and refreshing the app, but lately it has stopped altogether.  I have done all the trouble shooting and fixed the recommended settings that I have found in other posts, none of which appears to be working.

The mileage tracking was one of the best features and the only reason I have kept using the app.  If I can't get this fixed I may have to look for another small business accounting service to handle my business.  

1 reply

L
LollyNino_C
October 26, 2024

We don't want you to experience this inconvenience, @charlieb-permits.

 

There's an ongoing investigation regarding the mileage tracker issue in QuickBooks Self-Employed mobile app for Android. Rest assured that our engineers are actively working to resolve it as quickly as possible. However, we currently don't have the exact time frame for a fix.

 

In the meantime, I recommend reaching out to our customer support team to be added to the list. This will ensure you receive status updates about the investigation via email.

 

To do that:

 

  1. Select Assistant from the top bar.
  2. Type Talk to a human.
  3. Enter a brief description of your concern, then click I still need a human.
  4. Choose a way you want to connect with our support team.

 

As a workaround, you can manually add the trip. Here's how:

 

  1. Select the Miles menu.
  2. Click Add trip.
  3. Enter the distance in the Distance field.
  4. Edit the Date if needed.
  5. Select the Pencil icon to edit the start and end addresses (optional).
  6. Add a Trip purpose note.
  7. When you’re done, select Save.

 

For more information, refer to this article: Manually track mileage in QuickBooks Self-Employed.

 

To enhance your knowledge and better categorize mileage based on expenses, check out this article: Schedule C and Expense Categories in QuickBooks Solopreneur and QuickBooks Self-Employed.

 

If you have further queries about tracking miles in QBSE, comment below. We're here to help!

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