Skip to main content
M
Mango
December 2, 2019
Question

Qucikbooks license Sync issues

  • December 2, 2019
  • 1 reply
  • 0 views

Currently setup new domain Environment. 

I installed a Fortigate Firewall and windows 2016 Essentials server. Computers used to have QB2017 installed, but upgraded to QB 2020. Since the upgrade the computers have been unable to activate or communicate with the remote license server. When trying to sync license data, error message appears " There was a problem in synchronizing your QuickBooks license data with intuit."

 

I spoken to QB support on the phone but cannot get a answer from them. I am very familiar with the usual processes and the necessary firewall settings are in place for windows. However, I believe this is all for internal communication. I would like to know what server address,port, or IP does QuickBooks need open or active to communicate out to their license server? 

 

As it seems as well that QuickBooks freezes and crashes if it doesn't connect to this server for sometime. My only workaround is to take each machine and connect it directly to the ISP modem just to activate or synchronize. Once I do this QB works just fine for a week, have been having to do this more often. Any assistance would be appreciated. Thanks. 

1 reply

Rose-A
Rose-A
December 2, 2019

Hello, Mango.

 

To communicate with the license server, you'll need to download and install the QuickBooks Database Server Manager. This will also help you monitor your multi-user network.

 

The Database Server Manager is a part of the QuickBooks Desktop file.

 

Step 2: Install Database Server Manager:

 

  1. Close all open programs on your server computer, including QuickBooks.
  2. Open the install file you downloaded. It's called Setup_QuickBooks.exe.
  3. Follow the onscreen instructions. If you need to find your product or license numbers, here's how to find them.

     

  4. When QuickBooks asks you to choose an install type, select Custom or Network Options. Then select Next. Don't select Express.
  5. Choose the best option for your network setup and then select Next. Both the options install the Database Server Manager. If QuickBooks Desktop is already installed on your server computer, this won’t overwrite any existing company data.
    1. If you want Database Server Manager and QuickBooks Desktop on your server computer, select I'll be using QuickBooks Desktop on this computer, AND I'll be storing...
    2. If you only want Database Server Manager on your server computer, select I will NOT be using QuickBooks Desktop...
  6. Follow the rest of the onscreen instructions. When you’re ready, select Install. Windows may ask you for permission.

After installing, you can follow the steps in this article to Configure Database Server Manager and proceed to Step 3: Install QuickBooks Database Server Manager.

 

If you're getting network issues, you can check out these articles for the troubleshooting steps:

 

I'm always here to help if you have any other QuickBooks concerns.Have a good one.

M
MangoAuthor
December 3, 2019

Hi Rose, 

 

Thank you for your response. I already have QB database server installed and configured as needed for sharing company files, I have no problem here. Although even with Database manager installed and functional. I still cannot communicate with remote intuit server for license sync. 

 

To clarify I have experience with quickbooks software, firewall and multi-user configurations. This however is the first time I have seen the software unable to communicate with the intuit servers. Again this works just fine if I connect the computers directly to ISP modem. 

 

So its either a setting on the firewall or router that is causing the block. I just need to know what to look for, a port that QB uses outside the usual 8019, a specific IP address? This way i can perform more tests to fully open communication. 

G
GLS
May 28, 2020

I am having the same problem. We have multiple computers using the same server and the server is currently running the QB Server Mgr, but it is still giving the error when syncing the license data. we have a 5 user (which is the max for Premier) so I know there are enough user slots, but QB is telling me on the newly installed user computer that we don't have enough licenses. Hopefully someone who knows how to fix this will reply so we can both get this fixed!

Terms & ConditionsAccessibility statement