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A
Anonymous
September 20, 2019
Question

QuickBooks app doesn’t work on IOS 13

  • September 20, 2019
  • 3 replies
  • 0 views

Just a heads up that the QuickBooks app isn’t working for me (crashes on open) in iOS 13.

 

Once upgraded, if you open the app, it just crashes.

 

I have uninstalled and re-installed app, hard rebooted iPhone etc. QuickBooks goes through the “downloading data” stage and then once complete crashes.

 

This is for 2 out of 2 users who have upgraded to IOS 13 so far.

    3 replies

    P
    payment after leaving
    September 20, 2019

    Hi James

     

    We are aware of the issue you and other customers are experiencing. We will pass your comments on to our support team and contact you when we have further information.

    P
    payment after leaving
    September 20, 2019

    Hi James

     

    We have been informed that the app is going to be updated on the 24th of September.

    A
    Anonymous
    September 20, 2019

    Thanks John.

    G
    greentec
    October 1, 2023

    I’m losing hope on this mobile app issue on iPhones. This has been going on FOR WEEKS and there is no remedy. I suspect these people either have no idea how to fix this or there is no fix possible. 

    G
    GebelAlainaM
    October 1, 2023

    We hear your sentiments, greentec. We would also feel the same if we encountered the same issues with you. Let us share some insights on how we can handle it properly.

     

    We can understand the importance of using our program without issues. With this, if you've tried all the troubleshooting processes in this thread and still get the same concern with opening your QuickBooks account in a mobile app. We recommend contacting our support team so they can check if there's a reported issue about this matter and can create a ticket for investigation if needed. They have the necessary tools to look into your account via screen-sharing sessions with you. See this link for details: QuickBooks Online Support.

     

    In the meantime, you can use your mobile browser as a workaround to open your account and continue working with the tasks at hand. Please check this article for your reference: QuickBooks Online access for mobile devices.

     

    We'll be around if you need more help managing your QuickBooks account. Take care always, and have a good one, greentec!

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