Question

QuickBooks Desktop Pro is being Discontinued - Confirmation of ongoing use of software?

Forum|Forum|3 years ago
February 10, 2023
3 replies
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Hi All

Is the update below correct? Does this mean we can continue to use our QuickBooks Desktop Pro 2021 software post the end of May 2023 or June 2023 depending on which update you look at?

If this is the case, can anyone explain what is classed as an "add on service"? Will we still be able to pay VAT? We don't use the payroll function so that should not be an issue.

We have a test migration running on QuickBooks online and the amount of functionality that has been removed makes this option totally unworkable for us. It's so unbelievably bad that I would be laughing if wasn't so desperate to find an alternative solution. Why on earth would you scrap such a great software package when there is no directly comparable product available in the market?! It makes absolutely no business sense at all!

AbegailS_

QuickBooks Team

‎January 01, 2023 02:44 AM

Hi there, @Kellyj7364.

I'm here to share some update.

After May 31, 2023, access to add-on services will be discontinued for QuickBooks Desktop for Windows 2020. This includes all versions of QuickBooks Desktop Pro, Premier, and Enterprise Solutions v20. If you don't use any of the add-on services in QuickBooks Desktop 2020, your product will continue to work for you.

With the discontinuation in 2023, you can still use the app if you have purchased a not subscription-based.

However, there will be no more updates, and you will have to troubleshoot all the issues manually.

You can refer to this link for more information about the discontinuation of the QBDT UK version: QuickBooks Desktop is being discontinued.

I hope your questions are answered. Please touch base with me here for all of your QuickBooks needs, I'm always happy to help.

QuickBooks Desktop

G

GeorgiaC

Hi RachelIllsley, thanks for your post - we're sorry to hear that you're not finding QBO to be as advanced as the Desktop product. I'd also like to clear up any confusion on this - the advice by AbegailS_ relates to the US versions; for all UK Desktop products, access will cease after 30 June 2023. This means you'd need to migrate to an alternative software in advance of this. In preparation, we'll also be releasing details in the coming weeks via email on how to access your Desktop data in a read-only format after the discontinuation. If you have any further queries, please get back to us below. 🙂

R

RachelIllsleyAuthor

Thanks for the clarification. I am, however, a little confused as to why you would not leave the UK to access to the software as well? We have been a user since 2007 and developed our other systems around the features included in this product. Leaving us with no viable alternative solution seems both remiss of QuickBooks and also a rather strange business decision.

Fiat Lux - ASIA

@RachelIllsley

You are using QB Desktop 2020 UK version with the one time license, correct?

You can use a 3rd party HMRC-approved web based solution for submitting your VAT returns for MTD as a workaround. You can use your own excel spreadsheet or use an export Excel or CSV from any accounting program.

E

emmam6

Hello Yorky, the date was extended from May to June and the date desktop will be discontinued is the 30th June. We apologise for any confusion we'll update the thread to the correctdates. The main reason why it is being discontinued is compliance issues with the MTD changes and users being on old versions which are not compliant. Though there were other factors that was the main one. We do completely understand why you are upset at the discontinuation and do not discount your loyalty with Quickbooks over the years.

Y

Yorky

Thank you for your reply. I cannot understand why, if it was impossible to make desktop compliant with MTD (although it worked well for VAT) that a new version based on all that is good about desktop wasn't developed. We are now left with an option that is simply not usable. We cant be alone in this and you are going to be losing a large number of customers through this. Yes have the online version for sole traders and smaller entities but you surely have the expertise to create an online version that covers all that desktop does now plus more.

A

Ashleigh1

Hi Yorky, we fully appreciate what you have said and we have taken this one board and passed your feedback on.

Z

Zephyr Serranogarcia

You can still use Quickbooks Desktop after 30 June - here's how.

1. Disable Quickbooks Automatic Updates. Go to Task Manager and disable everything to do with Quickbooks - you don't need them if they are not supporting!

2. Restart your computer but do not open Quickbooks Desktop ... yet or any other applications.

3. Change the date on your system.. Click on the clock / date at the bottom right of your screen and go to Date and time settings. Untick "Set the time automatically" and change the date and time to 30 June 2023.

4. Open Quickbooks desktop and open a company file. It should open no problem.

5. Change the date on your system back.. Click on the clock / date at the bottom right of your screen and go to Date and time settings. Untick "Set the time automatically" so the time reverts to the actual time so you can use other applications.

You should be able to use Quickbooks desktop as normal. Bear in mind that Quickbooks will still think the date and time is how you set them earlier - but you can still enter transactions for any date - even into July and forwards.

Let me know how you get on!

Zephyr

W

waqarysheikh

Hi,

I have done what you have suggested in your post that worked well but I have an issue since 7th April 2024 Qbook has removed connection link to HMRC to Submit VAT as they have told HMRC that their Desktop Version is non compliant when it was compliant before June 2023.

I had to use bridging softwre to submit my VAT by exporting my VAT 100 into excel and then upload to bridging software to submit my last quarter as I was already late for few days.

My issue is now how to mark my last VAT quarter as submitted as there is no option to switch off MTD in Qbook Desktop 2020 version would you have any solution to this issue. I have been using Qbook Desktop fro 25 years and online version has many missing features which were available in desktop for many years I dont understand why would they do this to their loyal customers leaving them hung dry.

I will be greateful if you have solution to above problem. my contact details are [email address removed]

S

skinnerneil

First of all - make sure you ignore the advice to update your software … since this is now unsupported and supposedly discontinued - I would not trust intuit one iota not to completely break the workaround using system date …

second - I had the same issue and used Anna money to bridge my return .

To reconcile VAT in QB - I used the option in the file VAT to make a return under the £85,000 threshold , just ignore the warnings and there might have been an option to do a paper return … or similar.
I can’t remember exactly

Anyway - worked fine !

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