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D
DKaye
January 30, 2023
Question

Quickbooks Desktop to Online migration problem

  • January 30, 2023
  • 4 replies
  • 0 views

I'm trying to migrate from Desktop 2021 to Online.

 

However, I don't see a logon screen (where I presume I should) during the migration process. All I see in the 'Select Destination' area is a message that  "You’ll need to update your software to access your Intuit Account here.".

 

OK, seems easy, just run the update, not quite as simple as it seems.

 

File Doctor fails with Error #12007.

 

Searching the forum makes a number of suggestions, Firewall, AV, re-set updates, none of those help, I still get the constant Error #12007 here. Even tried manually downloading the update files, that didn't help. So as a last ditched attempt, I did an 'in place' reinstall. Which then needed the updates, and again, Error #12007.

 

Running system is a Win11 Pro.

 

So moved onto another Win 11 Pro system, and performed a fresh installation. Even after updating the new installation, I can't even get the 'Register product' screen to load, and here again I see the Error #12007, against the File Doctor update.

 

Very frustrating, any help would be appreciated

 

Dave

 

 

4 replies

G
GlinetteC
January 30, 2023

I appreciate your sharing detailed information about your issues, DKaye.

 

QuickBooks update error #12007 can be faced by a user when QuickBooks cannot connect to the internet. This may be due to problems with the browser, antivirus, or firewall.

 

Since the error continues, let's try restarting your computer and opening your company file in single-user mode. Then, update QuickBooks Desktop to the latest release to keep your software up-to-date.

 

If you're getting the same result, determine whether another application or process is causing the error. You may consider consulting help from a computer or IT expert to check the security software causing the error.

 

Once everything is set, you can transfer your file to the Online version of QuickBooks. Here's an article for a detailed process: Move from QuickBooks Desktop to QuickBooks Online.

 

I'll be around if you need more help working with QuickBooks. Keep safe!

D
DKayeAuthor
January 30, 2023

Hi Thanks for your reply.

 

I find it odd that all the other updates download fine (proven by taking the 'Reset Update' option), yet this one (File Doctor) just doesn't play ball.

 

I know that QB has issues without IE11 installed and given this is a Win 11 PC with no IE, I'm thinking it could be down to that? Possibly also the root cause of not getting the option to login so I can continue the migration to the online version?

 

So given that I had tried a fresh install on another Windows 11 PC, and failed to get past the registration ("You'll need to update your software to access your Intuit Account here.").

 

I thought I would have a go at a fresh install on another PC, this time Windows 10 Pro. This PC also has Internet Explorer 11 installed and is set as default, and no additional antivirus software.

 

But I still get the same "You'll need to update your software to access your Intuit Account here." This is despite on this PC all QB updates being applied including File Doctor.

M
MirriamM
January 30, 2023

Hello there, @DKaye. Thanks for the update on the results when following the steps provided above.

 

Since you're still getting the same error message, this time, I suggest contacting our Customer Care Team. They have the tools to pull up your account to investigate the root of the problem.

 

To reach them, here's how:

 

  1. On your QuickBooks account, go to the Help menu at the top.
  2. Select QuickBooks Desktop Help. 
  3. Choose Contact Us. 
  4. Enter the issue or topic in the field box, then select Continue.
  5. We’ll provide you with a few support options. Choose which one is best for you.

 

To learn how to convert and transfer your QuickBooks Desktop data to QuickBooks Online using our partner Movemybooks, you can see this article: QuickBooks Desktop discontinuation support hub.

 

If you have other questions concerning QuickBooks, let me know in the comment section below. I'm always here to help. Have a good one!

H
hantsguy21
April 10, 2023

Anyone else getting this issue? Help!!!! It wont resolve it self!! 

 

You’ll need to update your software to access your Intuit Account here.
    Fiat Lux - ASIA
    Fiat Lux - ASIA
    April 10, 2023

    @hantsguy21 

    Do you need to convert data from QB Desktop UK to QB Online UK?

    You must use the service provided by MMB. But if you need to convert data with multi currency or other requirements (e.g attachments), you can purchase another 3rd party conversion service.

    https://movemybooks.co.uk/move-to-quickbooks/limitations-of-service-quickbooks/

     

    H
    hantsguy21
    April 10, 2023

    It is from Desktop UK to QB online UK.. Why does the tool not work built in to Quickbooks? Why do we have to pay a third party?

    D
    DKayeAuthor
    April 11, 2023

    Thanks for all the replies, however, it turns out that the in built tool and promise of 'seamless migration' is a bit of a tall story. The tool doesn't work, and most of the online help in regards to 'how to migrate' are false.

     

    after chatting with QuickBooks support (UK) it transpires that you do have to use a third-party tool provided by  Movemybooks. This would usually be a chargeable service, but in this instance (as the QuickBooks tool doesn't work), then QuickBooks pick up the bill.

     

    See below link.

     

    https://quickbooks.intuit.com/learn-support/en-uk/help-article/accounting-bookkeeping/move-quickbooks-desktop-quickbooks-online/L2XMo69EY_GB_en_GB

     

    From an experience point of view, then the migration went relatively well other than not all of our products and services migrated successfully. This was due to our products and services being set up as higher level and sub products. Something which the desktop version supports. However, the online version has no support for subproducts and as such ignored all the subproducts, so watch out for this issue when you migrate!

     

    Dave

    U
    usernameonetwothree
    May 14, 2023

    Have you managed to find a fix for this? I've tried quickbooks on 3 different windows PC's and i'm getting the same error. Would be very much appreciated as i'm very stuck right now aha.

     

    Thanks

    D
    DKayeAuthor
    May 14, 2023

    Hi,

     

    See the above post.

     

    Yes Move My Books does normally cost. But as you moving QuickBooks desktop to online. It's free.

     

    You do not get charged. They bill Quickbook direct.

     

    Extra bit of advice... export all you reports, data, lists, customers EVERYTHING to text reports, excel, CSV, whatever works for you. Before your desktop QB licence expires.

     

    The Move My Books migration is good, but I did need ti re access my desktop QB for some of my products. I used second level products in my desktop, but that isn't supported in the online version so they didn't get exported.

     

    Other than that, quite a smoth transition.

     

    Dave

    U
    usernameonetwothree
    May 14, 2023

    Thanks for the quick response, how long did it take them to complete it?

     

    Do you know their operating hours etc? 

     

     

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