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Matthew Hague
December 8, 2021
Solved

Quickbooks Direct Debits

  • December 8, 2021
  • 1 reply
  • 0 views

Hi,

 

I've created multiple Direct Debits mandate requests from the 'Customer' area of Quickbooks.

When I go to look at lists to check who has set them up some show as 'mandate request sent and awaiting customer' and some as 'approved by customer and currently processing'.

 

A few show as Active.

 

When I check with the equivalent in GoCardless I can see that lots of the 'mandate request sent and awaiting customer' and 'approved by customer and currently processing' ones I see in Quickbooks are actually completed and already active. Some by over a week. 

How can I get Quickbooks to catch up or properly sync with GoCardless and why are they just not showing up anyway? 

I'm a little confused.

I had started to chase a few customers and embarrassed myself as some had blatantly filled them in.

 

Any help appreciated.

Bests

 

Matthew

Best answer by Ashleigh1

Hello Matthew, 

 

Welcome to the Community page, 

 

If you have a look at this link it tells you more about go cardless. If you also have a look at this link as well tells you more about setting it up. 

1 reply

A
Ashleigh1Answer
December 8, 2021

Hello Matthew, 

 

Welcome to the Community page, 

 

If you have a look at this link it tells you more about go cardless. If you also have a look at this link as well tells you more about setting it up. 

    M
    Matthew HagueAuthor
    December 23, 2021

    Thanks so much for your quick response and help on this.

    Much appreciated!

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