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michaeljchristia
August 20, 2024
Question

QuickBooks error 580 FOR WEEKS! preventing connection of Aqua card to QuickBooks account. No help from Intuit whatsoever.

  • August 20, 2024
  • 3 replies
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Original commenter did not share additional details

3 replies

payment after leaving
August 20, 2024

Hi michaeljchristia Thanks for reaching out to us here on the Community. We'd be grateful if you can fully disconnect and reconnect the bank account following the steps in the article provided.https://intuit.me/4dukBG6

hmcconnell1
October 15, 2024

I am getting the same error message trying to connect to Aqua. When I try and connect on my phone I get error 571. When I try and connect on any other device it's error 580. I've spoken on live chat and Zoom and tried everything to fix it (clear cache, incognito mode, different browsers, disabling pop up blockers) and literally nothing is working. I only made this account on Sunday and will just have to opt for another software if I can't get this sorted.

LeizylM
October 15, 2024

Thank you for troubleshooting to resolve the error you encountered, hmcconnell. I'll provide more details and redirect you to the best help possible.

 

As per checking, we have an ongoing investigation about getting an error message when connecting Aqua Mastercard to QuickBooks Online (QBO). Please know that our product engineers are aware of this issue and are implementing measures to provide timely resolutions.

 

For now, we recommend contacting our Customer Care Team again to have your account added to the list of affected users. This ensures you'll receive further updates through email notifications regarding the investigation status.

 

Here's how to reach them:

 

  1. In your QBO account, click the Help icon and select Contact Us.
  2. Enter your concern and click Let's Talk.
  3. Select Start a chat or Get a callback with a support expert.

 

In the meantime, you'll want to upload your bank transactions manually. You'll need to request a . CSV file from your financial institution to upload the file to your account.

 

Once resolved, you're now ready to review and match the transaction. Refer to this article for the step-by-step process: Categorise and match online bank transactions in QuickBooks Online.

 

We appreciate your patience and understanding as we've worked towards a resolution. We'll keep this thread open if you require additional assistance connecting your Aqua Mastercard account. You can always leave a reply in the comments below. Keep safe!

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