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A
Anonymous
April 15, 2019
Question

Quickbooks fails to issue accurate invoices

  • April 15, 2019
  • 1 reply
  • 0 views

The bug in Quickbooks Online prevents me to change my billing address information for six months.

 

I am making monthly payments and receiveing subscription invoices from Quickbooks. For the last six months, I have been asking Quickbooks team to change my billing address details, but nothing has changed. There is nothing wrong on my screens, and I know where to change billing address. BUT, I was informed that the bug in the system fails Quickbooks to issue correct subscription invoices. I dont know whether Quickbooks is aware of the regulations in the UK, because as a customer, all I ask from Quickbooks is to issue correct subscription invoices so that I can submit them to the HMRC. I intend to end my subscription if this is going to continue like this. Can anybody help me about whether Quickbooks Online users have to end their subscription EVERY YEAR, in order to make Quickbooks issue subscription invoices with accurate billing details ?

1 reply

M
MirriamM
April 15, 2019

Thanks for bringing this situation to our attention, Brn,

 

Let me get the help you need in updating your Billing information.

 

To get started, we can perform some basic troubleshooting steps like using an incognito/private browser.
Just follow the keyboard shortcuts below to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

Once able to open a private browser, try to update billing information again.

 

If the error persist, please let me know and provide the error. This is for me to further check here in my end.

 

I'm here to ensure that you're able to update billing information, so please feel free to provide an update for how it goes. Take care.

A
Anonymous
April 15, 2019

Hello MirriamM

 

The error still persists.

 

I have nothing wrong with my account, but Quickbooks fails to reflect the up to date information I have in my account. So every month I keep receiving subscription invoice with wrong billing details.

 

Regards

M
MirriamM
April 16, 2019

Thanks for getting back to us and validating the result, Brn,

 

So that I’m able to provide you with the best information, could you please provide the error you’ve encountered upon updating Billing information?

 

I'll be keeping an eye out for your response and look forward to providing further assistance. Have a great day!

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