Question

Quickbooks online is running very slow on everything i try and do its so un bearable?

Forum|Forum|2 years ago
November 12, 2023
7 replies
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QB online is running very slow on everything i try and do its so un bearable !

Tried different places with different internet everything else online and my computer runs perfect no issues with internet.

Cleared CACHE and cookies etc

Tried different computers such as apple and windows

Tried different web browsers

tried rebooting all computers and routers

Nothing works.

Something is wrong with my QB online which needs sorting ASAP as i can’t do my expenses invoices or anything its embarrassing and frustrating.

Problem at QB end not mine for sure!!!

Been like this for weeks now needs sorting fast.

Even the online chat doesn’t work as no option to talk to anyone even though it says open Mon-Sun 8:00am til 10:00pm

What’s going on!?!

QuickBooks Online

C

ChristieAnn 11

Welcome back to the QuickBooks Community, Abbotrack. I appreciate you for taking steps to resolve the performance issue with QuickBooks Online. I can also see how important it is to run the program seamlessly. I've got another suggestion to make sure QuickBooks Online functions smoothly.

Please know that the QBO's waiting time is 10 seconds and we constantly monitor our systems to ensure we are meeting this goal. However, it's essential to consider that since this program is web-based, it also relies on your computer or device’s processing power. The amount of available memory (RAM) and the bandwidth of your Internet connection to perform as intended.

To speed up its performance, ensure to consider the following below:

Ensure you have the most recent version of Google Chrome by going to the Chrome menu, selecting Help, and then clicking on About Google Chrome.
Check that your operating system is up to date and you meet or exceed the System Requirements for QuickBooks Online.
Verify your internet speed (bandwidth) is not limiting your QuickBooks Online experience. Run a Google Speed Test to confirm your bandwidth/the speed of your connection. To better understand the results of the Google Speed Test, be sure to read over how the results are determined and what they mean.

To know more about how these factors affect QBO's performance, check out this article: Why is my QuickBooks Online slow?.

If the issue persists, I recommend contacting our QuickBooks Support Team. They can access your account in a safe environment and investigate why QuickBooks keeps running very slowly while doing transactions on the program. If you're still unable to connect with our chat or phone support via the Help icon, you can use this link to reach out to them.

Lastly, you can read this article if you need different guidelines on how you can effectively manage your business using QBO: Help guide for QuickBooks Online.

I'm all ears if you still need assistance in leveling up QuickBooks Online's performance. Just leave a comment below and I'll get back to you, Abbotrack. Stay safe.

A

AbbotrackAuthor

Had a feeling this would be copied and pasted here as a response from what’s already on here.

non of this advice applies to my issues, thanks.

need a proper answer and solution to my problem please.

S

Sarahg1984

Same here. Losing the will to live. Been on an hour with a 10 minute task.

also my issues aren’t any of the copy and pasted response you got either because everything else works fine. It’s just quickbooks.

sorry I couldn’t help but you’re not alone 😂

D

Djc23271

I've had all the same issues for about 2 weeks now, it's driving me nuts.

A

AbegailS_

I appreciate you bringing the slow performance of QuickBooks to our attention, @Djc23271. I understand how this can impact your work. I'll share with you a few troubleshooting steps in order to make everything run smoothly.

QuickBooks Online operates as a web-based service, utilizing the processing power of your computer or device, available memory (RAM), and the speed of your Internet connection to function properly.

I recommend checking that your system meets the basic requirements to help narrow down the reason for slow performance. A shortfall in any area can reduce performance.

If you're using the recommended system and are still experiencing issues, it would be advisable to reach out to our QuickBooks Support Team. This will allow for further investigation if necessary to help resolve the issues you're facing.

Here's how you can reach them:

Click the Help tab in the upper-right corner.
Go to the Assistant tab.
Click Get help from a human.
Choose Chat with us.

There are a few things to check to ensure you get the most out of your QuickBooks Online experience. I've attached these articles for additional reference about it:

I'm available to help with any specific inquiries you may have about navigating QuickBooks Online or resolving issues related to slow performance. Don't hesitate to reach out if you require further assistance. Take care and feel free to get in touch whenever you need support.

S

Sarahg1984

Thanks AbegailS_

My computer, system, wifi etc are all fine, I have no issues running other cloud based softwares, like the guy who started this thread said, its a problem within QBs and seems to be the accepted norm, which in my opinion simply isn't good enough.

I can't be efficient in my work when I'm spending most my day watching the green loading dots spin, blaming larger accounts is a cop out and the issue needs addressed properly.

I'll contact support to have a look in my account on Monday,

R

rishi1

I’ve been having the exact same

issue for the past 2 weeks as well! All my other sites/apps on my laptop are working perfectly fine except for quickbooks and the solutions that were provided were no help!

MariaSoledadG

I understand how you want QuickBooks Online (QBO) to work the way it used to. Let me guide you on what to do so it fixes the issue, Rishi.

Slow performance occurs due to various reasons. This includes outdated plugins, excessive use of system resources, or slow internet speed. To have optimal performance, you'll have to make sure that you're using the recommended operating systems your computer has.

Windows PC: Windows 10, Intel Core i5, or comparable processor (2015 or newer) with at least 4 GB of RAM. You also need an Adobe Reader 11.0 or higher to print forms.
Mac: OS X "Big Sur" 11.1 or newer.
Internet connection: 3 MBPS or higher.

Aside from that, Intuit recommends Google Chrome as the default browser for QBO. Other web browsers like Firefox, Safari, and Opera have similar capabilities but may look different while performing the function. QuickBooks supports the current and two previous versions of the browser and doesn't support older versions. Internet Explorer is no longer a supported browser. I've provided a list below of the supported browsers:

Google Chrome: Version 78 or newer
Mozilla Firefox: Version 76 or newer. Note: To preview and print forms on Mac OS, you need the Firefox PDF plugin.
Microsoft Edge: version 75 or newer
Safari: version 12 or newer (Mac only)

To give your more details about the system requirements, read this article for reference: System Requirements For QuickBooks Online, Accountant, Payroll, And QuickBooks Self-Employed.

Furthermore, you may also be experiencing pages that aren't fully loading. Learn how to based on the different three scenarios provided. I've added this article for reference: QuickBooks Online Doesn't Load Correctly Or Has Blank Pages.

Post below if you have further concerns about how QBO works. I'm always right here to help you anytime.

G

garyburger66

The SAME thing is happening to me! I thought I was going crazy. I cannot get anything done in QB.

M

MadelynC

Latency issues are indeed frustrating and can significantly impact productivity, @garyburger66.

Have you tried performing the recommended solution in this thread? If not yet, it would be best to do so.

Otherwise, consider reaching out to our support team. Our representatives can provide insights into any known issues that caused the latency and specific troubleshooting steps to get you back to being productive in QuickBooks Online.

Before that, check out our support hours so you’ll receive responses quickly. Then, follow the steps below to connect with us:

Sign in to your QuickBooks Online account.
Go to the Help (?) menu.
Select the Search tab, then click Contact Us.
Enter your brief concern in the field.
Tap Continue.
Click the Chat or Callback option.

In this article, we delve into various strategies that help improve product performance and increase efficiency: Things to check to ensure you're getting the most out of your QuickBooks Online experience. You can apply them to get everything running smoothly.

Your satisfaction is our prime goal. If you have any other questions or concerns about the program, please let us know. The Community team is always here to help, @garyburger66.

G

garyburger66

Yes, I have tried all things recommended and it is still not working. Unfortunately, QuickBooks is not even working enough to get into the "Help" section for further help. This is something on QuickBooks end and from the sounds of it, it is affecting a LOT of customers. QuickBooks needs to get this resolved ASAP before they start missing out on business because if this continues, we will need to go elsewhere so we are able to effectively run business.

MJoy_D

Thank you for trying all the steps mentioned on this thread, @garyburger66.

This isn't the kind of experience we want you to have while using QuickBooks Online (QBO).

Since you've already tried the steps provided on this thread and the issue persists, I suggest reaching back to our Customer Support team. They are equipped with the necessary tools to securely access your account, identify and isolate the problems you're facing, and assist you in resolving them.

Here's another way of contacting our Customer Support team without going to the Help icon inside your QuickBooks Online account:

Go to this What can we help you with? link.
Set QuickBooks Online in the Which product is your question about? dropdown.
Choose your product edition and provide some information about your concern in the What's your question? We'll find you the right help box.
To view the support available at a specific time, click on the Continue button.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Refer to the following article for more information about the things you should check to ensure you're getting the most out of your QuickBooks Online experience: Why is my QuickBooks Online slow?.

From here, you can check out these QuickBooks Online video tutorials to learn your way around QuickBooks.

You can always get back to me if you have questions or other concerns about your QuickBooks account by leaving a comment below. I'm always here to assist. Have a great rest of the day.

D

Diamond Drilling

Has anyone managed to fix QBO and keep it working as it should?

I have followed all the guides and tried all the suggestions and it maybe works a little while or then just goes back to being slow!

When populating invoices some of the boxes hang for 20-30 seconds! - my browser will pop up saying the site has crashed due to waiting!

I had a little luck installing QBO as an app in Microsoft Edge but even that is rubbish now.

So far I've put a new SSD in my desktop and upgraded the RAM - didn't help.

The help I receive from the QB support is generic and unhelpful. Rather than admitting they have a server problem of whatever it is?

If it wasn't such a hassle to start again I'd use another invoicing platform but I don't want to make a whole new customer database.

Losing to will to live 😞

Bryan_M

We hear you, @Diamond Drilling. We also appreciate your effort in following the suggested troubleshooting our colleagues provided to fix your account's system performance as soon as possible. Since the issue persists, I'll direct you to the best help.

I recommend contacting our Live Support Team again to further check your account's system. I also suggest providing your case number to avoid repeating the details of your issue and save you time.

I'll also add this article to impart knowledge on how you can experience QBO at its best: Why is my QuickBooks Slow?

Moreover, you'll want to run special reports that help you keep track of your budget goals in QBO. Check out this article: Run budget reports.

I'm all ears if you still need assistance or encounter similar issues with QuickBooks performance. Just leave a comment below, and we'll ensure to reply. Keep safe always.

L

Lausacx

Hi, I don't know if this is still a thing but... I switched (forced to) from my trusty desktop version to the online version of Quickbooks. I have to enter over a hundred transactions per month on to Quickbooks and it was so slow.

I tried everything that I could find (and I do have a super fast internet connection and a fast computer) as a last ditch effort, I downloaded and installed the Opera GX browser, boom.. everything was super quick, in fact no matter how fast I type and change windows etc. there is no lag.

Usually I do everything in Mozilla Firefox and it's great, but for Quickbooks online, Opera GX is the way to go.

Give it a try.

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