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JDM-OMA
October 11, 2022
Question

Quickbooks online running slow

  • October 11, 2022
  • 1 reply
  • 0 views

The last five days all the computers in our office have the same issue with very slow loading Quickbooks online. We have cleared cookies, cache, etc. but to no prevail.  It is taking 2-3 times longer to bill out and complete simple tasks.


Any help would be greatly appreciated.

1 reply

Angelyn_T
Angelyn_T
October 11, 2022

Hi there, @JDM-OMA. I appreciate you for performing some troubleshooting to isolate the issue. I can share a few things to ensure you get the most out of your QuickBooks Online (QBO) experience.

 

Usually, most-used pages expect to load in more or less 10 seconds. While QBO is a web-based service, it also relies on your computer or device’s processing power, the amount of available memory (RAM), and the bandwidth of your Internet connection to perform as intended. A shortfall in any area can reduce performance. You can verify your internet speed by running a Google Speed Test to confirm the bandwidth or speed of your connection.

 

You can also check if your system meets the basic requirements to narrow down the reason for slow performance. You can use this link as your reference: System requirements for QuickBooks Online.

 

If QBO runs the same, you can open your account through a private window or another supported browser to see the result.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P 
  • Safari: press Command + Shift + N

 

If you have other QuickBooks questions, let me know by adding a comment below. I'm more than happy to help. Keep safe!

S
SarahM01
October 11, 2022

I'm seeing the same problem. Have checked and tried all recommendations including those in the response in this thread. Nothing makes any difference. I cannot believe it is anything to do with my pc, browser, or internet connection because everything else is running fine, and until the last week or so I have never had such problems with the speed of quickbooks online. Please come up with a solution, Intuit.

C
ChristineJoieR
October 11, 2022

Hello there, @SarahM01.

 

I hear your sentiments about being unable to access your company file in QuickBooks Online. I'm here to put you in the right direction to resolve this matter.

 

QuickBooks quality slows depending on the internet speed and incompatible computer operating systems.

 

Since you've tried all the troubleshooting steps to aid this slow performance while connecting to your account, I recommend calling our support team to check the issue of why you're unable to access them. 

 

Here’s how to get in touch with our representatives:

 

  1. Log in to your QuickBooks Online account.
  2. Click the  Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose a way to connect with us: Ask the community, Start a chat or Get a callback.

 

If you're having difficulties logging in to your QuickBooks account, I'd include this page on how to fix them: Get help if you can't sign in to your company.

 

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.

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