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DXUK
April 15, 2020
Solved

QuickBooks UK | Postcode / Town requirements for Payroll Setting

  • April 15, 2020
  • 1 reply
  • 0 views

Quickbooks has removed the ability to run payroll through the Desktop version. We are converting to Quickbooks online. 

 

We've successfully imported our data from Desktop to Online. However when trying to enable Payroll we are need to enter our business address to enable. Something that "should" be straight forward. 

 

Unfortunately not! In the field Postcode/Town you are prompted to enter the first three letters of your city. After entering LON, you are presented with London, Greater London, E1 XXX (the first alphabetical postcode). I need London, Greater London, EC1 XXX. The list has to keep populating after saying 15 postcodes have been displayed. London have 1,000's of postcodes. Surely you are not expecting to scroll through every postcode to find yours? 

 

Entering EC1 provides no results! 

 

I would be amazed that this has not presented a problem before. Any suggestions, perhaps I am entering incorrectly? 

 

Just to confirm this issue is within "Payroll Settings" not the ultimate business settings. 

 

Thank you 

Best answer by DXUK

Hi,

 

Thank you for your reply. 

 

I figured the issue. I was entering the city name, when doing so you are presented with London followed by the postcode. When entering EC1 it reported no results, even thou the pop up says to enter a minimum of three characters. After entering the full postcode I was successful. Intuit might want to have a note that says to enter the postcode in full. 

 

All sorted, thanks again for pointing us to the Post Office. 

 

 

1 reply

MaryLurleenM
MaryLurleenM
April 16, 2020

Hello there, DXUK,

 

You'll want to use this postcode finder to search for your address, https://www.postoffice.co.uk/postcode-finder. There are times when the system only acknowledge some address details that matches with your postcode.

 

Check out these articles for payroll reference:

 

 I'll be around if you need any help.

D
DXUKAuthorAnswer
April 16, 2020

Hi,

 

Thank you for your reply. 

 

I figured the issue. I was entering the city name, when doing so you are presented with London followed by the postcode. When entering EC1 it reported no results, even thou the pop up says to enter a minimum of three characters. After entering the full postcode I was successful. Intuit might want to have a note that says to enter the postcode in full. 

 

All sorted, thanks again for pointing us to the Post Office. 

 

 

G
GeorgiaC
April 16, 2020

Hi DXUK, 

 

Thanks for getting back and sharing that solution with us, we're pleased that's sorted for you now and we'll certainly take note and pass this on with our development team to look into! 

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